Black screen on export and preview when using automatic subtitles CC
- June 21, 2023
- 5 replies
- 1861 views
Hello! I have had the same problem on two computers: a Macbook and a Samsung computer, and the latter is new, so the issue must be in some premiere pro configuration. I must be missing something.
When I'm editing, I use automatic subtitles and they work fine at first. But then when I cut a part of the video or delete some subtitles, the screen goes black on preview, and on export too. The image and subtitles are not visible, but the audio is heard normally.
I have tried putting adjustment layers, changing the processor, nesting the sequences, putting input and output, etc and nothing has worked.
I only have this error when I am using automatic subtitles. Attached information from my computer and from my premiere pro workspace.
I would really appreciate some prompt help. Thanks so much for reading!
Sol.
