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B
branS
Participant
August 21, 2023
Answered

Bug when using two separate subtitles. (Subtitles not hidden)

  • August 21, 2023
  • 5 replies
  • 545 views

Issue:Occurs when using two separate subtitles. Even if the subtitle is moved from the display side to the non-display side, it remains displayed (instead of being hidden).

 

Adobe Premiere Pro version number:23.5~23.6

Operating system:Windows11

System Info: 

 CPU:12th Gen Intel(R) Core(TM) i9-12900 2.40 GHz

 GPU:RTX3070

 RAM:(64GB)

Expected result:Subtitles are hidden

Actual result:Subtitles not hidden

    This topic has been closed for replies.
    Correct answer Trent Happel

    Thank you for reporting this. This is an issue that we are still investigating. Until this issue can be resolved, a possible workaround when you are in this state is to close the Project and reopen. Hopefully this helps.

    5 replies

    Stan Jones
    Community Expert
    Stan JonesCommunity Expert
    Community Expert
    September 4, 2023

    I did not actually confirm this is fixed until PR Beta 24.1.0.2.

     

    Thanks!

     

    Stan

     

      jstrawn
      Community Manager
      jstrawnCommunity Manager
      Community Manager
      September 1, 2023

      This should now be fixed using Pr 24.0 beta 43.

      So you can try it in a Beta build if you want to see the fix right away, or you can update to the Pr 24 public release in the not too distant future.

        Stan Jones
        Community Expert
        Stan JonesCommunity Expert
        Community Expert
        August 22, 2023

        @Trent Happel,

         

        Thanks for commenting. Closing and reopening the project did correct the display in the timeline.

         

        That is good to know, because my suggestions to a user to undo the move and fix via copy did not work for them.

         

        Stan

         

          T
          Community Manager
          Trent HappelCommunity ManagerCorrect answer
          Community Manager
          August 21, 2023

          Thank you for reporting this. This is an issue that we are still investigating. Until this issue can be resolved, a possible workaround when you are in this state is to close the Project and reopen. Hopefully this helps.

            Stan Jones
            Community Expert
            Stan JonesCommunity Expert
            Community Expert
            August 21, 2023

            This is a bug.

            https://community.adobe.com/t5/premiere-pro-discussions/subtitle-track-issue-subtitle-error/m-p/13958458#M470769

             

            Workaround is to copy; do not move.

             

            Stan

             

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