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DEFINITELY Premiere Pro crashing (needs reboot) playing back & encoding Canon Raw Light CRM files

Participant ,
Oct 26, 2023 Oct 26, 2023

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PROBLEM: I'm getting the error message that memory is low (Adobe is using less than half of my available RAM) then it crashes hard.... sometimes wiping out my Windows session where I have to reboot when I played back  Canon Rawl Light .CRM footage from my C200 EOS Cinema Camera (which is what I shot whenever I anticipated greenscreen or heavy VFX, so as to have maximum resolution and depth).

The same thing happens if I try to transcode the .CRM footage to some other format in Media Encoder.

(Premiere Pro has not has a problem with playback, editing nor encoding/rendering of this footage in the past.. just a little slow-down sometimes.)

 

MY SYSTEM: 64 GB of DDR5 memory, i9-13900KS 3.20 GHz CPU and recommended Motherboard, ZOTAC Gaming GeForce RTX 4070 Ti Trinity OC DLSS 3 12GB Video Card (clean install of latest drivers). Apps up-to-date. Footage is on two 4TB SSD Drive's striped to 8TB. 

 

TROUBLESHOOTING I'VE DONE:

- I edit with three monitors. I've even shut down two of them to make sure having more than one monitor wasn't freaking PP out.  I did a bunch of other stuff recommended for fixing PP crashes. When screwing around with the Program Monitor resolution, I happened to switch over to Proxy setting and voila, no crashing. (My proxies are 2K .mov's.) I narrowed the problem down to only happening on Canon RAW Light .CRM footage. 😞

 

- I created a Vanilla project and imported some of the Canon Camera RAW Lite files. During playback or rendering I get "error retrieving frame" messages, freeze-up and finally the hard crash (this is almost immediate)... so bad that my PC crawls almost to a stop, often blanking my screens and sometimes needing a re-boot from the reset button.

 

- I downloaded another popular editor (that I'm not sure I can name) that transcodes Canon CRM files and formatted them as ProRes 444. I replaced the CRM footage in my project with the .MOV files. No crashing.

(BTW... the other Editor does not crash and smoothly plays the CRM files with no problem)

 

It's  definitely the Canon RAW Lite .CRM files Premiere Pro is now having a HORRIBLE issue with. This crashing did not happen with earlier version of Premiere Pro. 

 

I recently got offers for distribution of my film, and came back to finish it up after it had sit for some months (credits, little edit fixes, trailers) and I encounter this bug/problem the most inopportune time! I don't even know what version this was introduced in. I reverted an earlier versions, but no joy. I don't know if I went back far enough, or if updates to other versions introduced this bug.

ADOBE! SOMEONE! Help!!!

Bug Unresolved
TOPICS
Editing and playback , Export , Performance or Stability

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correct answers 1 Correct answer

Participant , Oct 30, 2023 Oct 30, 2023

I found the problem. This particular issue was not actually a Premiere Pro fault, though it manifested in PP.

 

I will explain more, but the short of it is: I recreated my Windows Swap file, setting it to allow Windows to manage the swap file size, and the problem is resolved.

 

Longer explanation:


I had to do some After Effects work and noticed with some simple actions my RAM would max out (52 of my 64) and the app would crash with memory errors... even blacking out a couple of my three monitors, ma

...

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Participant ,
Oct 26, 2023 Oct 26, 2023

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I saw the post about Bug reporting after I posted. Sorry. Here are the info I missed:


Adobe Premiere Pro version number: (Beta) v 24.1, v23.6

 

Operating system: Windows 11

 

GPU and Driver Version and more:

DirectX version: 12.0
GPU processor: NVIDIA GeForce RTX 4070 Ti
Driver version: 537.58
Driver Type: DCH
Direct3D feature level: 12_1
CUDA Cores: 7680
Resizable BAR Yes
Core clock: 2625 MHz
Memory data rate: 21.00 Gbps
Memory interface: 192-bit
Memory bandwidth: 504.05 GB/s
Total available graphics memory: 44920 MB
Dedicated video memory: 12282 MB GDDR6X
Shared system memory: 32638 MB
Video BIOS version: 95.04.3C.40.72

 

Specific Error Message during encoding: Multiple "Frame substitution recursion attempt aborting after multiple attempts on file" (then hard crash)

- Preset Used: Match Source - High bitrate
- Video: 4096x2160 (1.0), 59.94 fps, Progressive, 203 (75% HLG, 58% PQ), Hardware Encoding, Nvidia Codec, 00:00:23:30
- Audio: AAC, 320 kbps, 48 kHz, Stereo
- Bitrate: VBR, 1 pass, Target 10.00 Mbps
- Encoding Time: 00:00:05
- 10/25/2023 10:19:48 AM : Encoding Failed

Frame substitution recursion attempt aborting after multiple attempts on file: xxx.CRM
Inserting black for frame number xxx

 

FROM Canon C200 EOS Cinema Camera

  • Internal 4K RAW Recording with New Cinema RAW Light
  • Cinema RAW Light is 10bit/12bit*2
  • 59.94p Frame Rate, 4096×2160 Resolution

 

I should have covered everything between this and the Original Post

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Participant ,
Oct 26, 2023 Oct 26, 2023

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I reverted to Canon Workflow of transcoding from CRM to Prores with CFast as the Source and to my hard drive.

Media Encoder was able to be successful conerting to this file format with this workflow.

I have these files a a backup on a 7200 RPM 12TB hard drive, so I did the same thing successfuly from that drive to my SSD Edit drive.

 

Then I thought, what if I renamed the folder where the CRM files are and re-loaded the project, what would happen tyring to play the CRM files. For some reason it might play the first file (about 10 seconds or so), but then crash going into the second file on the sequence/timeline. I tried stopping and starting at various portions of a file, but there was no rhyme or reason where and when it crashed (from what I can tell so far).

 

I also tried moving the files into another folder. Similar behavior, no joy.

 

For this project, though it will be a lot of work, I am going to convert to Adobe Stock HD with Audio ProRes 10-Bit and work with that. I can't fool around with it any longer.

 

But I hope that Adobe fixes this very serious issue.

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Participant ,
Oct 30, 2023 Oct 30, 2023

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I found the problem. This particular issue was not actually a Premiere Pro fault, though it manifested in PP.

 

I will explain more, but the short of it is: I recreated my Windows Swap file, setting it to allow Windows to manage the swap file size, and the problem is resolved.

 

Longer explanation:


I had to do some After Effects work and noticed with some simple actions my RAM would max out (52 of my 64) and the app would crash with memory errors... even blacking out a couple of my three monitors, making my whole computer unstable if I did not close it fast enough.


This got me to thinking about why RAM running out was a hard crash and got me to thinking about virtual memory and swap files. Could this be related to my memory-intensive Canon RAW .CRM files? Hmmm...

 

A few months ago I'd built a stronger PC (the one I describe in my post), migrating over my drives SSD and Hard drives. On my previous computer (which was not a problem) I had specified a specific fast SSD drive as my swap drive, and a (large) fixed size. When I installed Windows on the newly built PC, a lot of things were automagically migrated over to my new build from my previous PC.

 

So I thought, what if the Swap is corrupted?

 

I deleted the old Swap File, set auto-managed swap files on my fasted SSD's and VOILA! No more crashing either in After Effects during certain actions nor in Premiere Pro during playback and manipulation of .CRM files. (I played  at least 10 minutes across 8 or 9 long and short .CRM files to confirm I no longer have this problem. Not a single "Frame substitution recursion attempt", encoder failure nor memory load-up, no blackouts on monitor, no freeze and crash. 

Next, I dropped Lumetri Color on the longest clip, made my adjustments, then dropped Ultra Key (also tested another Chroma Keyer). No crashes. I also performed renders with no problems to report.

I hope this detail helps someone else who may be experiencing unexplained crashes, memory fill-ups and failed renders/encoder errors.

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New Here ,
Feb 06, 2024 Feb 06, 2024

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Same problem solved!

 

I had this same problem, I looked all over the internet, tried different versions of premier, always the same problem. The problem was that I used the game driver for nvidia graphics instead of studio. Also, be sure that your virtual memory is set to "automatically manage paging file size for all drivers". That's it.

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New Here ,
Mar 22, 2024 Mar 22, 2024

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What do you mean by "Also, be sure that your virtual memory is set to "automatically manage paging file size for all drivers"?

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Participant ,
Mar 24, 2024 Mar 24, 2024

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"What do you mean by "Also, be sure that your virtual memory is set to "automatically manage paging file size for all drivers"?"

All "drives", maybe, not all drivers...

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New Here ,
May 14, 2024 May 14, 2024

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Yes, thanks for correcting me.

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