Community Manager

Enhance Speech crashes on some Macs with Intel chips / AMD GPUs

Forum|Forum|1 year ago
March 20, 2024
返信数 69.
12946 ビュー

The below is a fix that is working for some users.

Update:
To fix the issue described below, upgrade your Mac’s OS to the latest version: Sequoia (15.0).
Go to Settings -> General -> Software Update
More information about Sequoia available here.

This issue effected some users with Mac Intel computers using AMD Radeon GPUs. The bug involved a crash when using Enhance Speech, particularly with longer audio clips. We do not see evidence that this was effecting other configurations.

We are continuing to work on a fix for remaining users still experiencing this issue. Thank you for your patience.

T

teresa_5878

Participant

Hi,

My macbookpro 16, late 2019 model still crashes after premiere pro freezes. During the freeze the sound of the sequence keeps on playing while the window is freezed. Then the whole system shuts down and reopens.

Mac OS version: 24E248. I just downloaded the newest premiere pro version and first 1 hour it was working fine. Any suggestions what to do to be able to work with this?

David Polk

作成者

Community Manager

Users with Mac Intel computers using AMD Radeon GPUs should no longer be experiencing crashes when using Enhance Speech in Premiere Pro. However, because the processing has been moved to the CPU (in order to avoid the crashing), performance will be slower.

If you are still experiencing issues, please comment in this thread, tell us your setup if it differs from above, and give us a little bit of information on what you were doing when you had an issue.

Thanks very much for your help.

M

Michael Grenadier

Legend

Thanks for posting your workaround.

P

PGGilligan

Participating Frequently

Here's my very limited success story.

My studio space was designed to look pretty, but the HVAC is a nightmare. The architech didn't consider it at all.

I've been recording some talking heads against a green screen, usually with folks reading from a teleprompter. I record everything in one clip - less than 10 minutes. I open the clip in v.25 (also updated my Mac to Sequoia) and I run the enhance audio/clean up noisy audio. I walk away. Once it's done, I output the clip as ProRess/422, quit the project and re-open the larger project and import the cleaned up clip and edit from there. I foolishly started to add Ultra key to the green screen before I cleaned up the audio on one shot, and induced the crash again. Once I went back to my original work around, everything was fine.

mattchristensen

Community Manager

@James379474779d6d The fix David mentioned applies to any OS version. It is also available in Premiere Pro (Beta) now to try out.

J

James379474779d6d

Participant

Thanks -- will this fix only work for MacOS Sequoia, or also earlier supported versions? (Currently still on Sonoma here)

David Polk

作成者

Community Manager

New fix coming in 25.1 (first week of December 2024).

G

ghuff

Inspiring

My way involves helping find and squash a software bug by providing my experience with the hardware I am on the release version I am experiencing the issue with.

Not blindly guessing at what magical combination of settings and sampling rates may hopefully, fingers crossed, potentially solve an issue for reasons that can't be reasonably articulated.