No funciona ningun codec para mi video en instagram

[Korexito]

He exportado un video para instagram de un minuto y poco, al momento de querer subirlo, el cliente con un iphone y yo con un android, no deja reproducir el video, y aparece una imagen como si estuviera corrupto (tampoco lo reproduce la galería, solo con el reproductor VLC):

He probado a exportar un un bitrate menor o mayor, he probado también exportar en Mov. que supuestamente acepta instagram, también probé H.265 y nada

[jamieclarke]

Hi @Korexito - Can you provide the steps and the export settings you used so that we can help identify the issue.

[Korexito]

Sure, the sound apart i didnt touch it, are the default settings, thank you
[image: image.png]
[image: image.png]
[image: image.png]
[image: image.png]

[jamieclarke]

It doesn't look like your attachments were uploaded.  Can you please try again.

[Korexito]

it doesn't let me send you any media from this email, can i use another one?

[Korexito]

Sorry first time using community to ask, got consfused responding via email, here are the settings screen.

[Korexito]

The little picture 1x1 is the image that appears when i try to play the video in the gallery

[jamc512387]

Hi @Korexito - it looks like your profile and levels settings are a bit high.  Most older mobile devices only support h264 main 3.1 while newer models support main 4.1.  Depending on your devices this could be the issue.  What models of devices are you using?

[Korexito]

The thing is the video is not for me, it for my client that has an iphone (idk witch model) and i have a Samsung galaxy A14, she wants to post it on instagram and tiktok

[jamc512387]

I would look up best export settings for tik tok or use one of the YouTube presets.

[Stan Jones]

@Korexito,

My quick searchs (and a brief experiment with Adobe Express, which has Instagram templates) indicates that Instagram and TikTok only allow up to HD options, not 4K.

Stan

[Kevin-Monahan]

Hi Korexito,

I'm Kevin, one of the moderators here. Are you still seeing this issue? Please let the team know. Sorry for the frustration.

Thanks,
Kevin

[Kevin-Monahan]

The status of this bug report has been updated.