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No funciona ningun codec para mi video en instagram

Community Beginner ,
Jun 28, 2024 Jun 28, 2024

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He exportado un video para instagram de un minuto y poco, al momento de querer subirlo, el cliente con un iphone y yo con un android, no deja reproducir el video, y aparece una imagen como si estuviera corrupto (tampoco lo reproduce la galería, solo con el reproductor VLC):

Korexito_0-1719592248003.png

He probado a exportar un un bitrate menor o mayor, he probado también exportar en Mov. que supuestamente acepta instagram, también probé H.265 y nada

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correct answers 1 Pinned Reply

Adobe Employee , Jul 16, 2024 Jul 16, 2024

Hi Korexito,

I'm Kevin, one of the moderators here. Are you still seeing this issue? Please let the team know. Sorry for the frustration.

 

Thanks,
Kevin

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Adobe Employee ,
Jun 28, 2024 Jun 28, 2024

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Hi @Korexito - Can you provide the steps and the export settings you used so that we can help identify the issue.

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Community Beginner ,
Jun 28, 2024 Jun 28, 2024

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Sure, the sound apart i didnt touch it, are the default settings, thank you
[image: image.png]
[image: image.png]
[image: image.png]
[image: image.png]

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Adobe Employee ,
Jun 28, 2024 Jun 28, 2024

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It doesn't look like your attachments were uploaded.  Can you please try again.

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Community Beginner ,
Jun 29, 2024 Jun 29, 2024

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it doesn't let me send you any media from this email, can i use another one?

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Community Beginner ,
Jun 29, 2024 Jun 29, 2024

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Sorry first time using community to ask, got consfused responding via email, here are the settings screen.

 

Captura de pantalla 2024-06-28 201546.pngCaptura de pantalla 2024-06-28 201602.pngCaptura de pantalla 2024-06-28 201623.pngCaptura de pantalla 2024-06-28 183045.pngCaptura de pantalla 2024-06-28 201531.png

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Community Beginner ,
Jun 29, 2024 Jun 29, 2024

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The little picture 1x1 is the image that appears when i try to play the video in the gallery

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New Here ,
Jun 29, 2024 Jun 29, 2024

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Hi @Korexito - it looks like your profile and levels settings are a bit high.  Most older mobile devices only support h264 main 3.1 while newer models support main 4.1.  Depending on your devices this could be the issue.  What models of devices are you using?

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Community Beginner ,
Jun 29, 2024 Jun 29, 2024

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The thing is the video is not for me, it for my client that has an iphone (idk witch model) and i have a Samsung galaxy A14, she wants to post it on instagram and tiktok

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New Here ,
Jun 29, 2024 Jun 29, 2024

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I would look up best export settings for tik tok or use one of the YouTube presets.

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Community Expert ,
Jun 30, 2024 Jun 30, 2024

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@Korexito,

 

My quick searchs (and a brief experiment with Adobe Express, which has Instagram templates) indicates that Instagram and TikTok only allow up to HD options, not 4K.

 

Stan

 

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Adobe Employee ,
Jul 16, 2024 Jul 16, 2024

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Hi Korexito,

I'm Kevin, one of the moderators here. Are you still seeing this issue? Please let the team know. Sorry for the frustration.

 

Thanks,
Kevin

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Adobe Employee ,
Jul 16, 2024 Jul 16, 2024

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