Skip to main content
P
PDMarsay
Participating Frequently
September 20, 2024

P: Application data request appears each time Premiere Pro is launched on macOS Sequoia (macOS 15)

  • September 20, 2024
  • 19 replies
  • 7342 views

[Moderator: we have tweaked the subject line for clarity]

 

I'm getting constant pop ups saying 'Premiere Pro would like to access data from other apps' which I have to approve, every few minutes while working! Also the first crashes I've experienced in months, since upgrading to macOS 15.0. Using Mac Studio, M1 Ultra, 64GB RAM. Premiere version 24.6.1 v2 Please fix, thanks.

 

    This topic has been closed for replies.

    19 replies

    R
    Community Manager
    Rach McIntireCommunity Manager
    Community Manager
    December 27, 2024

    updating status

    Rag and Bone
    Community Expert
    Rag and BoneCommunity Expert
    Community Expert
    October 4, 2024

    Hmm.. I've no help for you, but that's bee happening to me too, while I'm using Audition.  I've looked at the report file, and it's mostly unreadable, but it seems to point to a chromium extension missing. No idea how to fix it.

    Rag and Bone
    Community Expert
    Rag and BoneCommunity Expert
    Community Expert
    October 4, 2024

    I've re-installed, restarted, cleared caches, trashed prefs, tried the beta, cleaned Audition with the cleaner tool, and repaired the Creative Cloud app. No help.

     

    Apple M2 Max, Sonoma 14.3.1, Latest Adobe releases.

    L
    lgds
    Participant
    October 4, 2024

    same here

    rachelcenter
    rachelcenter
    Legend
    October 4, 2024

    the past 2 days adobe keeps sending me this sorry an occurred pop up. It doesnt say what app the error occurred in. so I press send report. then I follow the instructions of the creative cloud diagnostics app which seems to be tied to adobe premiere. it says reset preferences. so i press that. it says "update app to version 24.6.1" so i press start update, but the app is already up to date. then 10 to 15 minutes later the same "sorry an error occurred" error pops up. doesnt say what app it is. nothing has crashed.  Mac Os Sequoia 15.0.1, premiere 24.6.1 (build 2)

     

     

      R
      Community Manager
      Rach McIntireCommunity Manager
      Community Manager
      October 4, 2024

      Hi Rachel,
      Great name.  Sorry this keeps happening.  I can see the error report you sent to Adobe and I will pass it on to the relevent team.  Have you also tried clearing the cache by pressing shift when launching?

      Can you also tell me a bit more about you computer specs?

      Mike B Films
      Mike B Films
      Participant
      September 30, 2024

      Had to downgrade my software from MacOS 15.0 back down to Sonoma. Luckily, I had a backup. Won't be updating the Mac until this issue is resolved. 

        jamieclarke
        Community Manager
        jamieclarkeCommunity Manager
        Community Manager
        September 27, 2024

        Hi @JOSEPHB838 - When the crash dialog box opens, please select the checkbox "Adobe may contact me" and then enter your email address.  We can then look it up in our system and help diagnose what is happening.   Please dm me the email address you are using.

        J
        JOSEPHB838
        Participant
        September 27, 2024

        Hello All, I am once again having ongoing struggles with PP and AE integraion after the Sequoia update to my Mac.  This is occurring even after allowing "Full Dish Accesss" to both PP and AE.  Not only for integration operations betweeen PP and AE but even doing simple things such as scrubbing throug a timeline, importing clips and many other PP operations causing ongoing crashes. I have submitted error reports on all and am hoping and praying for a quick update to resolve this issues soon from Adobe!  

        P
        PDMarsayAuthor
        Participating Frequently
        September 26, 2024

        Thank you Ian/Fergus. I'll file a bug report separately. I've added Full Disk Access and that has solved the permission pop ups for now, but I'm still getting crashes. The latest two were: 1. When pasting settings to an audio track; 2. When simply scrubbing in the timeline of a new project.

        J
        JOSEPHB838
        Participant
        September 25, 2024

        I also had crashes on starting a new and existing project but so far the "Full Disk Access" seems to also have taken care of that.  I am egarly awaiting Adobe's fix for this though as it makes me very uncomfortable to give full disk access to any app on my Mac. 

        W
        WontYouPleaseHelpMe
        Known Participant
        September 25, 2024

        Thanks for the response Fergus. I will wait for the fix and just live with it because adobe doesn't need access to my banking app or my mail app etc. so no full disk access regardless of how trustworthy you guys are.

          Show more replies
          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices