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Known Participant
February 27, 2024

P: Frame substitution attempt aborting error - .MXF Files Fixed in version 25

  • February 27, 2024
  • 110 replies
  • 47867 views

UPDATE 10-14-24:  

MXF file frame substitution errors has been fixed in version 25 of Premiere Pro 

 

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I've seen a number of posts about this, and am now running into the problem myself. Although there are a few differences I'd like to share that I'm hoping may shed more light on what appears to be a longstanding issue.

 

Specs: M3 Max Macbook Pro (64GB RAM), Sonoma 14.3.1, Premiere Pro 24.1.0

 

The .MXF files were shot XAVC-I from the Sony FX6 shot on a V90 card. I copied the entire memory card structure to my internal drive, and imported the clips using the media browser. The clips are 59.94 fps and 23.976 fps on a 23.976 timeline.

 

As I perform regular editing tasks (slowing 59.94 clips to 40%, adding clips to timeline, scrolling through), I get these error messages.

 

BUT, here's the kicker: I'm not actually seeing dropped frames yet. For one of the clips I received the error on, I decided to go to the source window and scroll through frame by frame. I didn't see any black frames, but scrolling through did create 9 new error messages at different frames.

 

Aside from the error popups being annoying, this is a project that many people are depending on. If these dropped frames actually do end up showing, I'll be in a bad spot. It seems as though with every new project, I have to factor in at least a day to deal with errors or bugs in Premiere. I shouldn't have to be constantly fighting with the tools that allow me to do my job. Moreover, the C70 and FX6 both shoot in .MXF and are fixtures of video production. Frankly, I'm taken aback that there hasn't been more meaningful support from Adobe on this.

 

I'm currently creating ProRes Proxies to see if that may solve the issue, but I'm concerned that this will only solve the problem in editing, and the error (dropped frames) may show up once exported.

 

Does anyone have thoughts on why this may be happening? Is it time to switch to Resolve like everyone seems to be saying, or could this be a workflow issue on my end?

 

Many thanks!

110 replies

R Neil Haugen
Legend
August 29, 2024

There are massive changes, additions, to the color management workflow process in the 25.x series. So matching color to earlier projects might be a challenge as you learn which settings to use to match previous projects.

 

Going forward, it will be a huge uplift to color control management though.

Everyone's mileage always varies ...
freds1960
Participant
August 29, 2024

I downloaded the v25 beta and mxf files do play now. However, had timeline all files, upgrade to AE25 Beta as well, relink graphics one by one (others on path did not relink automatically) and the color correction on some files is now off, enough that the keys (using ultra key) are also off. 
all mxf files were shot with Sony FS6 or FS7. I have dozens of projects with footage from these cameras so hope you can fix this soon. These are not outdated or obscure cameras. Tha ks

Participating Frequently
August 28, 2024

Bonjour, j'ai un projet avec des fichiers "AVC Long GOP High 4:2:2 Profile 10-bit Unconstrained Coding", et Premiere Pro se ferme subitement, sans arrêt. J'ai essayé d'anciennes versions de Premiere, idem. J'ai supprimé le cache. Idem. J'ai fait un diagnostic. Rien n'est remarqué sur mon système. Premiere pro se ferme sans laisser de message d'erreur. C'est la première fois que j'ai cette difficulté. 

Que se passe t-il ? 

jamieclarke
Community Manager
Community Manager
August 28, 2024

HI @AnthonyAS - Can you give us some more information. What are your PC specs? What version of Premiere do you have installed?  Do you have any third party plugins installed?

jamieclarke
Community Manager
Community Manager
August 28, 2024

Hi @bennief3451038 - Confirming that you are not seeing frame recursion errors?  What are your computer specs?  What build are you working on, you can check in the about Adobe.

Inspiring
August 28, 2024

Updated: 
Possible solution... oh no... still glitches in export.

Try Clearing Cache in the preferences. It can help for playback .
But in my export there are glitches again.
Sony MXF Long 4k
Prem 24.6.1

Participant
August 28, 2024

Has anyone had success with the 25.0 beta? I tried it out and it ran extremely slow on my computer. Ended up getting frustrated and downgrading to version 23. 

 

Final Cut Pro is looking very appealing right now.... 

jamieclarke
Community Manager
Community Manager
August 21, 2024

@IslandFox - Please see the pinned post.  We have made some updates in the current beta version of Premiere Pro 

IslandFox
Participating Frequently
August 21, 2024

Adobe clearly does not care at all. I have been having this issue forever and the only option is to downgrade. I regret not switching to davinci sooner.

R Neil Haugen
Legend
August 20, 2024

There are many changes between the 24.x builds and the 25.x public beta. Including massive changes in color management, adding many options we've never had before. And other things.

Everyone's mileage always varies ...
jamieclarke
Community Manager
Community Manager
August 20, 2024

Hi @ghuff - version 24.6 is the next stable release after 24.5.  The next beta that we currently have running is the next major release version 25