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Playback delay - error retrieving frame after update

Community Beginner ,
Mar 11, 2024 Mar 11, 2024

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After updating to Premiere 24.2.1 from 23.6.4 there is now a delay of approximately 2-3 seconds after hitting the play button when working in the timeline.  Also, there is the "error retrieving frame" alert popping up from time to time.

 

Important to note is I am able to playback and edit the exact same footage in version 23.6.4 with no issues at all.

 

The issue seems to be unique to footage coming off the Sony Z280.

Footage properties:

Image Size: 1920 x 1080
Frame Rate: 29.97

AVC Long GOP High 4:2:2 Profile 10-bit Unconstrained Coding
Bitstream Format: Sony
Class 35

 

Again, no issues with this footage in Premiere v23.6.4

 

System specs:

Windows 10

AMD Ryzen 9 3900X 12-Core

63.9 GB of RAM

Nvidia RTX 2080

 

Any assistance would be greatly appreciated.

 

 

 

 

 

Bug Unresolved
TOPICS
Editing and playback , Performance or Stability

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3 Comments
Community Beginner ,
Mar 11, 2024 Mar 11, 2024

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Just adding to my last post that footage from the Sony FS5 is behaving the same way.  HD 29.97 mxf format , class 35.  Footage from Nikon Z50 is fine, as is footage from the Blackmagic Pocket 4k.

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Adobe Employee ,
May 16, 2024 May 16, 2024

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Hi Steves,  If you are able, can you install the Beta 24.5 and see if that helps your problem?

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Community Beginner ,
May 19, 2024 May 19, 2024

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Tried Beta 24.5 and I get a lot of warnings about error retrieving frames and frame substituion attempts aborted.

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