Premier Pro Setting "Syncing failed with error code 0.00" / After Effects "Authentication failed"

Report · Apr 17, 2023

Hello,

Premier Pro and After Effects do not sync settings with Adobe CC.

Premier Pro 23.3.0 (build 61) - "Syncing failed with error code 0.00"

After Effects 23.3.0 (build 53) - "Authentication failed. Check network connection, Adobe Id, and password. Please try again"

PC: Windows 11 Pro 22H2 OS build: 22621.1555 Windows Feature Experience Pack 1000.22640.1000.0

Adobe CC titles and files do sync though.

We have tried the following:

1. Uninstalled all Adobe CC software, ran CC Cleaner Tool, manually deleted Adobe folders/files from Documents/Program Files/Program Data/AppData folders. Ran Registry clean-up utility. Restarted the system and reinstalled Adobe CC. The issue persists.

2. Reinstalled older versions of Premier Pro. Didn't help.

3. Logged out from Adobe CC, deleted folders under C:\Users\[Uer Name]\Documents\Adobe\Premiere Pro\23.0. then ran Premier with a successful log-in from the Premier Pro itself - the problem is the same.

4. Tried VPN - didn't help.

5. Disabled antivirus - didn't help.

I suspect the issue is in the Adobe CCsuite itself. Please advise if anyone encountered and resolved the settings sync issue.

Thank you.

Report · May 15, 2023

UPDATE: After Premier Update the Error code got changed to -501

Report · Jun 27, 2023

same error

Syncing failed with error code 501 & 516

It sudden happen.

nothing change system

Today. Sync settings sucesse at PM_13:00

I change UI a little and try sync settings at PM_17:00

then it failed!!

two device occure same issue

Since then still can't sync

MAC STUDIO M1 ULTRA 20core CPU / 48 core GPU / 128G MEMORY / OSX Ventura 13.4

MACBOOK PRO M2 MAX 12core CPU / 30 core GPU / 64G MEMORY / OSX 13.4.1

Premiere Pro ver.23.5

Report · Jun 30, 2023

Been having the same issue for the last few updates. Getting error code 501 & 516.
Wondering if my Mac being managed by Okta is the issue?

Report · Jul 06, 2023

Been having this problem for the last few months. Some things I do temporarily solve it, but it always comes back. Incredibly aggravating. Anyone have a solution for this yet?

Report · Jul 07, 2023

Try:

Open Task Manager: Close all the Adobe Creative Cloud Services

This Error Code might be caused by the Creative Cloud CoreSync running in the background.