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lenjaminbang1
Inspiring
February 21, 2023
Answered

Premiere Pro 23.2 crashes when importing/loading MXF-files (case: NVIDIA and Windows 11) [Solution]

  • February 21, 2023
  • 14 replies
  • 5669 views

Hi, my problem was that Premiere Pro would crash when reading MXF-files. After a long search, I found a (painfully simple) workaround! I figured my case might help people who experience the same problem and maybe even help Adobe to fix this.

 

My case: I got a new pc with an NVIDIA graphics card and Windows 11 and Premiere Pro 2023 kept crashing when trying to open Premiere Pro 23.2-projects. As it turned out, whenever I started a project with MXF-video files, it couldn't load them (either blackscreen or media pending-screen in the program-window) and stopped responding after a few seconds. In a new project I couldn't import MXF-files (it just loaded endlessly without any progress, then crashed when trying to cancel) – I used the drag and drop-method directly from the Windows Explorer when trying to import. Here's the thing: When I deactivated the NVIDIA driver, those issues didn't occur! With files such as MP4, the issue didn't occur either, even with the NVIDIA driver activated. Funnily enough, with my old laptop with Windows 10, Premiere Pro 23.2 and the same files/projects, I never had this problem!

Workaround: I found this video and its proposed solution was so simple. Import your MXF files/projects with already imported MXF files not per drag and drop or via 'File' and 'Import', but find the files in the Media-Browser and then drag and drop them from there.

 

I hope this helps some of you 🙂

 

Here's a few specs:

  • OS: Windows 11 Pro 10.0.22621 Build 2621
  • Graphics card: Nvidia GeForce GTX 3070 TI
  • Current driver version: NVIDIA Studio-Driver 528.49
  • Adobe Premiere Pro version: 23.2
  • Camera: Sony XDCAM Exmor R PXW-X70 (Ver 1,02)

 

Here's what I'd tried before finding the workaround:

  • Reinstalled Premiere Pro multiple times
  • Reinstalled the graphics card driver (tried both the Game Ready and the Studio version) (also deleted all NVIDIA temp files and files in the folders 'Programs', 'ProgramData' and 'Programs x86' in between, as well as de- and reinstalled all NVIDIA programs)
  • Tried it both with and without GeForce Experience
  • Downloaded Adobe Creative Cloud Diagnostics and followed its steps, as proposed here
  • Also tried the driver version NVIDIA Studio 517.40
  • Updated my Windows Visual C++ Libraries, also as proposed here
    This topic has been closed for replies.
    Correct answer lenjaminbang1

    Here's two possible solutions:

    To quote @Bacuba13 from another thread, who contaced the Adobe support:

     

    «...the issue has been resolved by granting permissions to Adobe folders individually from file explorer during our call or you can go with the Run as Administrator option. All of my Adobe folders for some reason were "read only" or some permissions were not set to "allow".»

     

    Or my workaround:

    quoteI found this video and its proposed solution was so simple. Import your MXF files/projects with already imported MXF files not per drag and drop or via 'File' and 'Import', but find the files in the Media-Browser and then drag and drop them from there.

     

    14 replies

    N
    Nomadidje
    Participating Frequently
    March 28, 2024

    Thanks but of course I did try that solution before ranting on the forum hahaha.

    I have to say the 24.3 stable version is out and it seems to have fixed my issue as I can relink my MXF files or import them with no issues....just like before !

    So back to work, even more now that I've wasted a few days trying to convert my MXF to a MOV, downgrading back to Premiere v23+ and reimporting my sequence via xml I exported out of Premiere v24+, downgrading my Nvidia driver, trying different combo of driver and Adobe versions, changing folder permission attributes, etc....
    All that instead of editing videos, which is what I'm supposed to be doing ! ^^

    Anyway, thanks for the feedback and sharing the issues, at least we got an update that seems to have fixed what was broken in the previous one.

      L
      lenjaminbang1Author
      Inspiring
      March 27, 2024

      @Nomadidje take a look at the solution. Hope it works!

        L
        lenjaminbang1Author
        Inspiring
        March 27, 2024

        Hi, take a look at the solution. Hope it works!

        L
        lenjaminbang1AuthorCorrect answer
        Inspiring
        March 27, 2024

        Here's two possible solutions:

        To quote @Bacuba13 from another thread, who contaced the Adobe support:

         

        «...the issue has been resolved by granting permissions to Adobe folders individually from file explorer during our call or you can go with the Run as Administrator option. All of my Adobe folders for some reason were "read only" or some permissions were not set to "allow".»

         

        Or my workaround:

        quoteI found this video and its proposed solution was so simple. Import your MXF files/projects with already imported MXF files not per drag and drop or via 'File' and 'Import', but find the files in the Media-Browser and then drag and drop them from there.

         

        N
        Nomadidje
        Participating Frequently
        March 27, 2024

        The issue is still on-going... I have to say this is driving me nuts as I shoot mainly with Sony and MXF files, so I don't really want to convert all my MXF files to a MOV files or else... Not sure what they changed since 23.0 but this is really making it harder and harder for me to resist the urge to switch to Da Vinci... Seriously Adobe, with all the money you make from all creative around the world, you could at least make sure your software most basic function still work after adding all the fancy-shmancy AI components and whatnot.

        It used to be simple to add MXF in Premiere Pro and edit. Not anymore... >_<
        Nvidia 4090 / Win11 / Latest Nvidia Studio Driver

        Bacuba13
        Bacuba13
        Inspiring
        February 3, 2024

        Solution that worked for me: https://community.adobe.com/t5/premiere-pro-bugs/premiere-pro-build-85-cannot-run-mxf-raw-files/idc-p/14390088#M20611

          E
          ezio3521818381cn
          Participant
          February 3, 2024

          Anche io ho lo stesso problema, Premiere Pro non mi importa i file MXF. 

          Il mio sistema è:

          Windows 11

          Premiere Pro 23.2

          Intel i9-13980hx 

          nVidia RTX 4090

          64gb ram DDR5

           

          Su After Effect tutto ok, Premiere invece va in crash.

          Se avete soluzioni per favore. 

          Bacuba13
          Bacuba13
          Inspiring
          January 27, 2024

          To be more specific, the problem being: 

          1.  Importing an MXF file with any codec causes a crash via drag and drop from windows explored or file import 
          2. It only works through media browser.
          3. Uninstalling or installing GeForce experience does not work or change anything.
          4. Importing mxf in AE works fine. It's only premiere pro.

           

          I'm using a 4090 on Windows 11 pro. 13900k. Latest studio driver: 551.23

          1.  
            Bacuba13
            Bacuba13
            Inspiring
            January 27, 2024

            This is still an issue without a word from adobe. I'm having the same problem on a 4090. 

              R Neil Haugen
              R Neil Haugen
              Legend
              March 17, 2023

              Geforce Experience loads a bunch of things, including some audio "enhancement" items, that seem to cause issues for Pr.  Best not to have it on the maching.

               

              Neil

              Everyone's mileage always varies ...
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