Premiere Pro 23.2 crashes when importing/loading MXF-files (case: NVIDIA and Windows 11) [Solution]

[lenjaminbang1]

Hi, my problem was that Premiere Pro would crash when reading MXF-files. After a long search, I found a (painfully simple) workaround! I figured my case might help people who experience the same problem and maybe even help Adobe to fix this.

My case: I got a new pc with an NVIDIA graphics card and Windows 11 and Premiere Pro 2023 kept crashing when trying to open Premiere Pro 23.2-projects. As it turned out, whenever I started a project with MXF-video files, it couldn't load them (either blackscreen or media pending-screen in the program-window) and stopped responding after a few seconds. In a new project I couldn't import MXF-files (it just loaded endlessly without any progress, then crashed when trying to cancel) – I used the drag and drop-method directly from the Windows Explorer when trying to import. Here's the thing: When I deactivated the NVIDIA driver, those issues didn't occur! With files such as MP4, the issue didn't occur either, even with the NVIDIA driver activated. Funnily enough, with my old laptop with Windows 10, Premiere Pro 23.2 and the same files/projects, I never had this problem!

Workaround: I found this video and its proposed solution was so simple. Import your MXF files/projects with already imported MXF files not per drag and drop or via 'File' and 'Import', but find the files in the Media-Browser and then drag and drop them from there.

I hope this helps some of you 🙂

Here's a few specs:

• OS: Windows 11 Pro 10.0.22621 Build 2621
• Graphics card: Nvidia GeForce GTX 3070 TI
• Current driver version: NVIDIA Studio-Driver 528.49
• Adobe Premiere Pro version: 23.2
• Camera: Sony XDCAM Exmor R PXW-X70 (Ver 1,02)

Here's what I'd tried before finding the workaround:

• Reinstalled Premiere Pro multiple times
• Reinstalled the graphics card driver (tried both the Game Ready and the Studio version) (also deleted all NVIDIA temp files and files in the folders 'Programs', 'ProgramData' and 'Programs x86' in between, as well as de- and reinstalled all NVIDIA programs)
• Tried it both with and without GeForce Experience
• Downloaded Adobe Creative Cloud Diagnostics and followed its steps, as proposed here
• Also tried the driver version NVIDIA Studio 517.40
• Updated my Windows Visual C++ Libraries, also as proposed here

[exphose]

Premiere Pro 23.2 seems to be crashing on loading a project with MXF files located in media bins as well, also on Windows 11 with nVidia drivers. This was fine in 23.0 and just started a week ago with the 23.2 update...

Process:                Adobe Premiere Pro.exe [10072]
Path:                   C:\Program Files\Adobe\Adobe Premiere Pro 2023\Adobe Premiere Pro.exe
Product Version:        23.2.0.69
File Version:           23.2.0.69
Code Type:              x64
Parent Process:         explorer.exe [9620]
Date/Time:              2023-02-22 18:52:54	Pacific Standard Time
OS Version:             10.0.22621.1194
Report ID:              88b993e5-0673-4d8e-abf3-fbd975774e4e

Crashed thread:         42 [2348] THREAD_PRIORITY_NORMAL
Exception Code:         0xc0000374
Exception Parameters:   0x7ffba85d1860 
Exception Message:      3221226356 A heap has been corrupted. 


Application Specific Information:
C:\Windows\SYSTEM32\ntdll.dll

A brand new clean project and just dragging one in OR navigating to their location in the media browser will cause this crash.

If it helps here is the mediainfo dump of the MXF files

Format                    : MXF
Format version            : Version 1.2
Format profile            : OP-1a
Format settings           : Closed / Complete
File size                 : 2.07 GiB
Duration                  : 39 s 289 ms
Overall bit rate          : 452 Mb/s
Package name              : Source Package
Encoded date              : 2022-07-29 01:40:26.984
Writing application       : Adobe Systems Incorporated Premiere Pro 1.0.0.0.1
Writing library           : win32 4.5.13.0.3

Video
ID                        : 512
Format                    : VC-3
Format version            : Version 1
Format profile            : HD
Format level              : HQ
Format settings, wrapping : Frame
Codec ID                  : 0D01030102110100-0401020271040000
Duration                  : 39 s 289 ms
Bit rate mode             : Constant
Bit rate                  : 440 Mb/s
Width                     : 1 920 pixels
Height                    : 1 080 pixels
Display aspect ratio      : 16:9
Frame rate                : 59.940 FPS
Color space               : YUV
Chroma subsampling        : 4:2:2
Bit depth                 : 8 bits
Scan type                 : Progressive
Bits/(Pixel*Frame)        : 3.540
Stream size               : 2.01 GiB (97%)

Audio
ID                        : 768
Format                    : PCM
Format settings           : Little
Format settings, wrapping : Frame (BWF)
Codec ID                  : 0D01030102060100
Duration                  : 39 s 289 ms
Bit rate mode             : Constant
Bit rate                  : 1 536 kb/s
Channel(s)                : 2 channels
Sampling rate             : 48.0 kHz
Frame rate                : 59.940 (60000/1001) FPS (800.8 SPF)
Bit depth                 : 16 bits
Stream size               : 7.19 MiB (0%)
Locked                    : Yes

Other #1
ID                        : 0-Material
Type                      : Time code
Format                    : MXF TC
Frame rate                : 59.940 FPS
Time code of first frame  : 00:00:00;00
Time code of last frame   : 00:00:39;14
Time code settings        : Material Package
Time code, stripped       : Yes
Title                     : Timecode

Other #2
ID                        : 0-Source
Type                      : Time code
Format                    : MXF TC
Frame rate                : 59.940 FPS
Time code of first frame  : 00:00:00;00
Time code of last frame   : 00:00:39;14
Time code settings        : Source Package
Time code, stripped       : Yes

Other #3
Type                      : Time code
Format                    : SMPTE TC
Muxing mode               : SDTI
Frame rate                : 59.940 FPS
Time code of first frame  : 00:00:00;00

If there's any workarounds for this that'd be great. Will try and open a case with Adobe as well.

[lenjaminbang1]

Hmm. So, this seems to be a problem with Windows 11 in combination with NVIDIA and Premiere Pro 23.2 (but I've seen similar posts with earlier versions as well). I also realised that unfortunately, when reopening the projects that worked before with the technique I mentioned, the crash happens again. To that, I don't have a solution. Anyways, thanks for your reply!

[uli45]

Hi, I have the nearly same problem with with windows 10.

Works perfect in Premiere 22

[defaultr38qk4ie1scv]

omg I was banging my head against the wall. This seems to work right now. I also rolled back my gpu drivers, uninstalled geforce experience and rolled back after effects as well. The ruumour going around is that you can't have geforce experience and premiere running together. It's March 17,2023.

[R Neil Haugen]

Geforce Experience loads a bunch of things, including some audio "enhancement" items, that seem to cause issues for Pr.  Best not to have it on the maching.

Neil