Hi, my problem was that Premiere Pro would crash when reading MXF-files. After a long search, I found a (painfully simple) workaround! I figured my case might help people who experience the same problem and maybe even help Adobe to fix this.
My case: I got a new pc with an NVIDIA graphics card and Windows 11 and Premiere Pro 2023 kept crashing when trying to open Premiere Pro 23.2-projects. As it turned out, whenever I started a project with MXF-video files, it couldn't load them (either blackscreen or media pending-screen in the program-window) and stopped responding after a few seconds. In a new project I couldn't import MXF-files (it just loaded endlessly without any progress, then crashed when trying to cancel) – I used the drag and drop-method directly from the Windows Explorer when trying to import. Here's the thing: When I deactivated the NVIDIA driver, those issues didn't occur! With files such as MP4, the issue didn't occur either, even with the NVIDIA driver activated. Funnily enough, with my old laptop with Windows 10, Premiere Pro 23.2 and the same files/projects, I never had this problem!
Workaround: I found this video and its proposed solution was so simple. Import your MXF files/projects with already imported MXF files not per drag and drop or via 'File' and 'Import', but find the files in the Media-Browser and then drag and drop them from there.
I hope this helps some of you 🙂
Here's a few specs:
- OS: Windows 11 Pro 10.0.22621 Build 2621
- Graphics card: Nvidia GeForce GTX 3070 TI
- Current driver version: NVIDIA Studio-Driver 528.49
- Adobe Premiere Pro version: 23.2
- Camera: Sony XDCAM Exmor R PXW-X70 (Ver 1,02)
Here's what I'd tried before finding the workaround:
- Reinstalled Premiere Pro multiple times
- Reinstalled the graphics card driver (tried both the Game Ready and the Studio version) (also deleted all NVIDIA temp files and files in the folders 'Programs', 'ProgramData' and 'Programs x86' in between, as well as de- and reinstalled all NVIDIA programs)
- Tried it both with and without GeForce Experience
- Downloaded Adobe Creative Cloud Diagnostics and followed its steps, as proposed here
- Also tried the driver version NVIDIA Studio 517.40
- Updated my Windows Visual C++ Libraries, also as proposed here