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DUST DEVIL
Participating Frequently
June 22, 2024

Premiere pro 24.5 constantly crashing when editing subtitles

  • June 22, 2024
  • 6 replies
  • 955 views

Since 24.3 I have an annoying problem that ruins my workflow. Every 5 minutes or so when editing subtititles (I translate them to different language) Premiere Pro crashes. All sections become black, I get hit with some pop up window which is blank and I have no idea what the problem is. Please see the attached picture.

 

The good thing is that I can close said pop-up window by pressing Esc and save my work prior to manually closing the program and starting it again. During one our of working with subtitles I get this problem like...5-6 times? Maybe more.

 

I do not use *any* 3rd party software or plugins. I already tried Reset app Preferences" and "Disable third-party plugins at launch" options.

 

I use RTX4090, have i9 processor and 32GB RAM, so I have enough computing power. Windows 11. Again, there was no such problem in Premiere Pro 23, it started after updating to 24.

 

Also, when I have one 25 minutes video with subtitles, usually there are no crashes. But if I have 5-6 small video clips on the timeline, with blank spacing between them, that in summary last 25 minutes, I get the aforementioned crashes.

    This topic has been closed for replies.

    6 replies

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    DUST DEVILAuthor
    Participating Frequently
    September 15, 2024

    Hi Kevin, please check DM, I've uploaded the video of program behaviour during the crash. Apologies for the late reply.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    September 5, 2024

    Hey @DUST DEVIL,

    Thanks for the reply.

     

    quote

    I have recorded the behaviour, if that's helpful, I can upload it to YT and share the link?

    By @DUST DEVIL

     

    Oh yes, please do. Our devs would like to see that.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    D
    DUST DEVILAuthor
    Participating Frequently
    September 5, 2024

    @Kevin-Monahansorry for the late reply. Yes, the problem is still very much present in 24.6

     

    I have cut out from 1 hour 20 minutes recording 16 fragments with total lengh of 37 minutes, generated subtitles and began translating them. The software crashed on 18th(!) line. I have recorded the behaviour, if that's helpful, I can upload it to YT and share the link?

    Ron Rigler
    Community Manager
    Ron RiglerCommunity Manager
    Community Manager
    June 27, 2024

    @DUST DEVIL thank you for the added info. I'll share this info with the team.

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      August 22, 2024

      Hi @10267967,

      Are you still experiencing this problem? Let the team know.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      D
      DUST DEVILAuthor
      Participating Frequently
      June 27, 2024

      Hi Ron, I have sent the picture of the project to your private inbox. Apologies, I can't share it with general public.

      Ron Rigler
      Community Manager
      Ron RiglerCommunity Manager
      Community Manager
      June 24, 2024

      @DUST DEVIL @xfabre thank you for reporting the issue and sorry for the inconvenience.  Can you share the project so we can investigate further, or at least show a picture of the project before the crash occurs?

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