• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
3

Premiere pro 24.5 constantly crashing when editing subtitles

Community Beginner ,
Jun 22, 2024 Jun 22, 2024

Copy link to clipboard

Copied

Since 24.3 I have an annoying problem that ruins my workflow. Every 5 minutes or so when editing subtititles (I translate them to different language) Premiere Pro crashes. All sections become black, I get hit with some pop up window which is blank and I have no idea what the problem is. Please see the attached picture.

 

The good thing is that I can close said pop-up window by pressing Esc and save my work prior to manually closing the program and starting it again. During one our of working with subtitles I get this problem like...5-6 times? Maybe more.

 

I do not use *any* 3rd party software or plugins. I already tried Reset app Preferences" and "Disable third-party plugins at launch" options.

 

I use RTX4090, have i9 processor and 32GB RAM, so I have enough computing power. Windows 11. Again, there was no such problem in Premiere Pro 23, it started after updating to 24.

 

Also, when I have one 25 minutes video with subtitles, usually there are no crashes. But if I have 5-6 small video clips on the timeline, with blank spacing between them, that in summary last 25 minutes, I get the aforementioned crashes.

Bug Investigating
TOPICS
Editing and playback , Performance or Stability

Views

156

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Jun 27, 2024 Jun 27, 2024

@DUST DEVIL thank you for the added info. I'll share this info with the team.

Status Investigating

Votes

Translate

Translate
3 Comments
Adobe Employee ,
Jun 24, 2024 Jun 24, 2024

Copy link to clipboard

Copied

@DUST DEVIL @xfabre thank you for reporting the issue and sorry for the inconvenience.  Can you share the project so we can investigate further, or at least show a picture of the project before the crash occurs?

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jun 27, 2024 Jun 27, 2024

Copy link to clipboard

Copied

Hi Ron, I have sent the picture of the project to your private inbox. Apologies, I can't share it with general public.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jun 27, 2024 Jun 27, 2024

Copy link to clipboard

Copied

LATEST

@DUST DEVIL thank you for the added info. I'll share this info with the team.

Status Investigating

Votes

Translate

Translate

Report

Report