Premiere pro 24.5 constantly crashing when editing subtitles

[DUST DEVIL]

Since 24.3 I have an annoying problem that ruins my workflow. Every 5 minutes or so when editing subtititles (I translate them to different language) Premiere Pro crashes. All sections become black, I get hit with some pop up window which is blank and I have no idea what the problem is. Please see the attached picture.

The good thing is that I can close said pop-up window by pressing Esc and save my work prior to manually closing the program and starting it again. During one our of working with subtitles I get this problem like...5-6 times? Maybe more.

I do not use *any* 3rd party software or plugins. I already tried Reset app Preferences" and "Disable third-party plugins at launch" options.

I use RTX4090, have i9 processor and 32GB RAM, so I have enough computing power. Windows 11. Again, there was no such problem in Premiere Pro 23, it started after updating to 24.

Also, when I have one 25 minutes video with subtitles, usually there are no crashes. But if I have 5-6 small video clips on the timeline, with blank spacing between them, that in summary last 25 minutes, I get the aforementioned crashes.

[Ron Rigler]

@DUST DEVIL @xfabre thank you for reporting the issue and sorry for the inconvenience.  Can you share the project so we can investigate further, or at least show a picture of the project before the crash occurs?

[DUST DEVIL]

Hi Ron, I have sent the picture of the project to your private inbox. Apologies, I can't share it with general public.

[Ron Rigler]

@DUST DEVIL thank you for the added info. I'll share this info with the team.

[Kevin-Monahan]

Hi @Dust Devil,

Are you still experiencing this problem? Let the team know.

Thanks,
Kevin

[DUST DEVIL]

@Kevin-Monahansorry for the late reply. Yes, the problem is still very much present in 24.6

I have cut out from 1 hour 20 minutes recording 16 fragments with total lengh of 37 minutes, generated subtitles and began translating them. The software crashed on 18th(!) line. I have recorded the behaviour, if that's helpful, I can upload it to YT and share the link?

[Kevin-Monahan]

Hey @DUST DEVIL,

Thanks for the reply.

I have recorded the behaviour, if that's helpful, I can upload it to YT and share the link?

By @DUST DEVIL

Oh yes, please do. Our devs would like to see that.

Thanks,
Kevin

[DUST DEVIL]

Hi Kevin, please check DM, I've uploaded the video of program behaviour during the crash. Apologies for the late reply.