Premiere Pro Black Screen When Editing

Forum|Forum|1 year ago
April 12, 2024
8 replies
2869 views

I have been trying to debug this for months but I am unable to get to the bottom of it.

When I edit my videos after around 20 minutes of editing the playback screen will just go black and I can't understand why. I have to close PP and then reopen it. When I do that it works for another 10 minutes and then does that same thing.

I have completed the below de-bugging steps:
- Uninstalled and reinstalled PP
- Using Proxies
- Moved from editing videos stored on my computers SSD to using a hard drive
- Taken my computer to a shop to see if they could see anything wrong with my GPU but it seems to be in perfect working order. I can watch 4k no problem.
- Editing on 1/8 playback still causes black screen
- Changed the Video Rendering and Playback Renderer settings. Both CUDA and Software only have the same effect.

I have attached a screenshot of my computer set-up. It's a self-build that cost quite a bit, I believe the computer should be more than capable of editing the videos. I have also attached a screenshot of an example video file.

I would LOVE to get this fixed. My videos are usually around 3+ hours long which takes long enough to edit but this issue makes it 10x longer.
I am using version 24.3

Editing and Playback

K

Kyle Plumadore

Community Manager

@Martin285 I sent you a message with a request for some additional info to help get to the bottom of this.

Martin285Author

Participant

@Kyle Plumadore - What do you think my next steps should be?

M

Mr Kaplan

Participant

Did you ever find a solution for this?

S

Sumeet Kumar Choubey

Community Manager

Hi Mr Kaplan,

Are you still experiencing this issue? If so, would you mind sharing the version of Premiere Pro that you are using & the system specs (OS, CPU, GPU & RAM)? We're here to help.

Thanks,

Sumeet

Martin285Author

Participant

Hi Kyle,

Yes, closing the playback only and reopening it does fix it but it will just happen again in another 10 minutes.

I recorded my screen while editing this time so you can see exactly what happens. I was editing for 22 minutes when it happened but I trimmed the video for you:
https://www.loom.com/share/cc26296e5d514b0998e7c0afa4705290?sid=e60e9764-0cd5-4e8c-9ab6-bbd9083c0706

K

Kyle Plumadore

Community Manager

Thanks for the info. Instead of closing the entire application, can you try closing just the playback window within Premiere?

Like this:

After that, re-open the playback panel (via Window->Program Monitor"). I'm curious whether that resolves the issue, or whether the issue is only resolved by restarting the application.

Thanks.

Martin285Author

Participant

Hey Kyle,

I've updated my drivers multiple times trying to de-bug this.

Closing PP and then reopening it does restore the playback, for 10 minutes, and then it happens again. Only the playback screen goes black. The rest of PP and my computer functions normally

K

Kyle Plumadore

Community Manager

What version of the nVidia driver are you using? If not the latest, I would recommend trying the latest driver.

After the playback in the program monitor goes blank, does closing and reopening the program monitor restore playback or is it still blank? You can close the program monitor with the attached hamburger menu and re-open it by selecting Window->Program Monitor.

Also does the source monitor go blank at the same time?