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iwant2begod
Participant
Mar 3, 2025 10:01 PM UTC
Question

Premiere Pro crashes once you click export!!!

  • Issue - Every time I try to export a sequence (doesn't matter what content or type of files) it crashes. 
  • Adobe Premiere Pro version number: 25.1.0 (Build 73)
  • Operating system - macOS - Sequoia 15.3.1 (24D70)
  • System Info:

    • Apple M2 Max

    • RAM - 32GB

    • SSD

  • Video format: MXF - AVC100CBG_1920_1080_H422IP@L41 & AVC_1920_1080_HP@L41
  • Workflow details: Multicam sequence, with two different file formats. Not graded and no effects.
  • Steps to reproduce: 
    1. File>Export>Media
    2.     Change Name
    3. Usually tick Max Depth & Render Quality
    4. Choose CBR and set it to 15
    5.     Hit export
    I have also tried not making these changes and had the same result.
  • Expected result: An exported file.
  • Actual result - The encoding window pops up and immediately closes.

 

Any help is much appreciated.

    7 replies

    bustblocker
    Participating Frequently
    Mar 12, 2025 9:57 AM UTC

    I have the same problem. 😖

     

    However, Premiere (and AE and Media Encoder) only crashes on my Mac with Sequoia 15.3.1. On other Macs in the office with the same Premiere version but Mac OS 15.1 or lower, everything still works fine. I wonder if maybe an automatic OS update over the weekend caused the problem?

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    bakafish
    Participating Frequently
    Mar 11, 2025 7:38 AM UTC

    I'm having the very same issue...

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      Community Manager
      Rach McIntireCommunity Manager
      Community Manager
      Mar 7, 2025 7:46 PM UTC

      Hello @iwant2begod,
      Thanks for all your information.  I will look into this.  I hope we can help you soon.

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      iwant2begodAuthor
      Participant
      Mar 7, 2025 4:30 PM UTC

      Just attached both screenshots of sequence and export settings. I also got your request and shared one 

       

       

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      IanB_360
      Community Manager
      IanB_360Community Manager
      Community Manager
      Mar 4, 2025 5:35 PM UTC

      Hi @iwant2begod Thank you for the link to the files. I sent you a request to get access to them. I know you said that it happens no matter what the settings are on export, but can you share the export settings and sequence settings you have used on exporting? It will just be a good place for us to start.

      Thank you

      Ian

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        iwant2begodAuthor
        Participant
        Mar 3, 2025 10:43 PM UTC

        Hi, thanks for coming back so quickly! So it happens regardless of the export settings - I also left out that of you send to Media Encoder it too will crash straight away. It does give me the option to report to Adobe after it crashes and I send report.

         

        Footage - https://drive.google.com/open?id=1E5MmGg8bj6DUUxJCO-RUdtgXLfxR5cVP&usp=drive_fs

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        IanB_360
        Community Manager
        IanB_360Community Manager
        Community Manager
        Mar 3, 2025 10:30 PM UTC

        Hi @iwant2begod  Thank you for taking your time to file a bug report. The details provided should be very helpful. Has there been a crash at all that gives you a submit bug report option? Have you been able to export out any other format of video or video have you attempted to change export settings to see if you get different results? Another useful thing we could try is to get a couple sample files from you through any file share platform you would like and we could run some test exports with those.

        Thank  you

        Ian

         

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