Premiere Pro keeps crashing after 10 seconds when HVEC Hadware acceleration decoding is enabled

[skillful_adventures7892]

Issue: Premiere Pro keeps crashing after a couple of seconds (never goes above 1 minute) when I start video playback in any project I open. By looking online I have found that if I disable HVEC Hardware acceleration decoding, it stops crashing, but then video playback is extremely laggy (if it's not enabled) and skips around (audio goes through fine, but video is not good).

When initialy testing laptop compatibility on the 24th of April, it worked fine and stable for multiple hours with HVEC Hardware acceleration decoding enabled

I am in IT for a user and because of Policy I cannot use her account to create the bug report. I created a new one to post here.

 Steps to reproduce: 

1. Open project

2. wait for everything to load up

3. Start video playback

4. after 10-30 seconds it will get extremely choppy and then freeze and crash

Sometimes it just crashes on it's own when it starts up.

Expected result: Video playback continues to play video without issues

Actual result: Premiere Pro crashes

Adobe Premiere Pro version: 25.2.3

Operating system: Windows 11 Pro, 24H2 / OS build: 26100.4061

GPU driver version (Windows only): Intel(R) Graphics (integrated graphics) version 32.0.101.6556

Video format: .mp4 and sometimes .mov 

Comparative information: It affects all projects, old and new. The problem began on the 6th of May. When testing out the new laptop on the 24th of April, everything worked fine without a hitch.

PC specs: Lenovo Thinkpad T16 Gen 3

CPU: Intel Core Ultra 7 155U

RAM: 32GB 5600MHz DDR5, allocated 26GB to Premiere Pro

GPU: Intel Graphics (Intel integrated graphics)

Steps that I have tried that didn't work:

1. Deleting cache

2. Uninstalling Graphics driver using DDU and then reinstalling them

3. Rollback Graphics driver to a previus versions

4. Use previous versions of Premiere pro 25.

I have saved some crash logs and I can post them if you need them. For some reason I cant attach the .dmp files here

[Rach McIntire]

Hi @skillful_adventures7892,

Welcome to the Premiere Pro forums!  We’re happy you’ve reached out.  Thanks for filling out all the bug info.  Was the computer using 25.2.3 from the beginning, or did they update on 5/6?  Would you be able to provide more specific video format/ codec information?  MOV and MP4 are containers, so I'll need more specifics on what you're doing.  If you'd like to send me the DMP, that would be great.  If you can also send me the user's email, I can try to look up the crashes on our side. Can you also share a project file that is giving you issues?

Sorry for the frustration and thanks for reaching out.