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Program "Crash" on Launch

New Here ,
Apr 26, 2023 Apr 26, 2023

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When I attempt to launch my premiere, it just doesn't start. I see the loading screen with the artwork, but there is nothing after that. I'm on the latest version, my graphics card driver is on the latest version, my PC software (windows 11) is on the latest version.
Not sure what's happening.
Someone help lol
(There is no crash report/log)

Bug Unresolved
TOPICS
Performance or Stability

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8 Comments
Adobe Employee ,
Apr 26, 2023 Apr 26, 2023

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What version of PPro?
Did PPro ever launch successfully on this system? 
If so, what version of of PPro launched successfully? What has changed about your system, since PPro last launched successfully? 
What graphics card are you using? Specifically, what driver? 

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New Here ,
Apr 26, 2023 Apr 26, 2023

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Premiere pro V23.3
Always has worked for me
Nothing changed but the new PPro update yesterday
Latest driver for the Sapphire Nitro+ Radeon RX 5700 XT

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Adobe Employee ,
Apr 26, 2023 Apr 26, 2023

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Thanks for the details. 
You say this began with the recent update, but that update is 23.3...

I had meant to ask, which version of PPro has, most recently, launched successfully on this system; that would be 23.2, yes? 

If so...does rolling back to 23.2 solve the issue? 

Any luck launching the current PPro Beta (23.5.0x15), on the same configuration? 

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New Here ,
Apr 26, 2023 Apr 26, 2023

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Rolling back to V23.2 does not work. I also do not see a 23.5 beta. Could you direct me towards it?

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Adobe Employee ,
Apr 26, 2023 Apr 26, 2023

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All beta apps are available, from within CC Desktop. 

Screenshot 2023-04-26 at 8.04.57 AM.png

 

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New Here ,
Apr 26, 2023 Apr 26, 2023

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It tells me to hit OK after launching a debugger. I don't see a debugger.

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Adobe Employee ,
Apr 26, 2023 Apr 26, 2023

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Confirming: "it" = PPro beta 23.5, yes? 

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New Here ,
Apr 26, 2023 Apr 26, 2023

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LATEST

Yes. Premiere Pro Beta 23.5. Screenshot attached.

JayXYZWasTaken_0-1682526644984.png

 

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