Participant

P: ProRes RAW will not play correctly on a Windows computer with an AMD GPU.

Forum|Forum|4 years ago
May 18, 2021
37 replies
19824 views

I am attempting to view, decode, and edit with ProRes RAW footage taken on an Atomos Ninja V in Premiere Pro. and I cannot get it to decode even after installing the decoder from Apple. I have tested different drivers, different Windows updates and versions, and I am beginning to think, especially after research, that it is an issue with AMD GPUs. I am using an RX 6800 with Ryzen 5 5600, 32GB DDR4-3600, and Windows 11. Please help!

[Mod: updated the title to make the issue easier to find when searching]

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C

cesarp68865021

Participant

When I try to import Prores Raw files I get the dreaded "ProRes RAW video could not be decoded" message. The files are imported and audio can be played but I get a black screen.

I am running the latest version of Premeire Pro, with the latest AMD GPU drivers.

My system is a desktop running:

Windows 10 Pro Version 10.0.19045
AMD Ryzen 9 5900X
AMD RX 6800 XT
64GB RAM

The wierd thing is my laptop running windows 11 with an Intel CPU and Nvidia GPU (with much lower specs) is able to import it fine, so I'm guessing there is an issue with AMD.

Need help to sovle this URGENTLY! This is a huge project for avrey important client.

P

Plazmodeus

Participating Frequently

Hello

I had a frustrating problem and I found a solution, so I wanted to share it with the community.

I'm running a Razer Blade 14 laptop with an AMD 6800U CPU and an RTX 3070ti dGPU running Win11. All software (windows, Premiere, Apple Prores, Nvidia Drivers, etc) is the latest version. When I imported Prores RAW into Premiere it was blank, although I could hear the audio. Premiere gave me an error message:

'Prores RAW video could not be decoded.' Man I hate that message.
Long story short, I saw a reference in one of the threads on here about disabling the integrated GPU. I tried that and, Voila! Prores played fine in Premiere Pro. Thats the problem, integrated AMD GPU's don't play nice with dedicated Nvidia one with Prores RAW.
I hope that someone finds this and it spares them the nasty day that I had pulling my hair out to find a solution.

-(A)-

P

paulusk1313

Participating Frequently

Hi there!

As the title says, and has been an issue for others for quite some time, my ProRes Raw footage will not decode in Premiere Pro. I have installed the ProRes RAW for Windows from apple. Regular ProRes footage is working just fine. It is the RAW that will only show a blue screen...

Here my technical specs:
- Windows 10

- CPU: AMD Ryzen 7 3800X

- GPU: AMD Radeon RX 6800 OC PULSE

- RAM: Corsair DDR4 2x16GB

- ProRes RAW for Windows V1.3 (latest)

- Premiere Pro V23.4 (latest)

- Mercury playback OpenLC
- Recorded on Ninja V+ from Sony Fs5

I know that it is not an issue on the Nvidia GPU's that can use the CUDA playback. Somewhere it got suggested to try installing the Nvidia Driver. I desperately tried, but that obviously does not work with my setup.

I truly hope anyone has the solution for me. I don't want to be needing to buy a new Nvidia GPU...

Thanks in advance

F

Foxwell1981

Participating Frequently

Hi all,

My PC:

AMD Ryzen 9 5950X

NVIDIA GeForce RTX 3080

64gb Ram

Premiere:

V22.2.0 Build 128

First edit job working with footage shot on my FX6 and Ninja V recording ProRes RAW,

Have downloaded PC ProRes plugin etc.

Footage edits and grades like butter. No problem with fx. Looks lovely. Until...

I did full 'in to out' render for best possible playback for director, noticed a few playback glitches, then to my horror exported to H264 mp4 and different flavours of Quicktime ProRes and found these to be even worse. Same out of Media Encoder, Example attached, best illustrated from 20s.

This is a mixed media edit (some footage from drone BMPCC and GH5) only the ProRes stuff is glitchy.

Workaround is to stick a filter over the whole edit (using adjustment layer) to force render. This is works via Media Encoder but only half the time (often aborts), doesn't work in app.

Tested on my ancient MacBook Pro and works fine (of course) but is slow.

Have fiddled with moving media to different drives etc, no joy.

Have updated all drivers etc.

Deleted media cache.

Deleted render files.

Copied in to new projects/sequences/ etc.

Spent hours with Adobe support.

Have reinstalled Premiere etc.

My guess is it's some Ryzen / GTX3080 unique issue with ProRes RAW in Premiere,

Anyone have any clues? I've been at this for approx 3 weeks!

Yours hopefully,

Will

SWW_v3_a_REMAKE_Graded.zip

J

John V Knowles

Community Expert

What's the render codec set to in your sequence? If it's not ProRes you may get some weirdness.

-------------------------------------------------------------------------JVK | Editor/Designer/Software Instructor. Pr, Ae, Ch, Ps, Ai, Id

P

paulusk1313

Participating Frequently

Hi @Lagunaman505
Have you found any kind of solution to this? I am having the same problem with my card. I read a lot about how AMD is not compatible with the ProRes RAW. Please let me know

Q

Quentin5C5F

Participating Frequently

Hello, I am seeking help with importing Prores Raw in a windows environment.

PC Specs: AMD 5950x CPU

Radeon 6900 XT GPU

128 GB Ram

Using Windows 10 & 11

Using Adobe Premier Pro CC v22 (latest verison).

Apple Decoder 1.3 installed.

Mercury Playback Engine GPU Acceleration (Open CL) Choses in Premier Pro.

When I drag a the file into Premier , it does not decode and only audio plays. I have the latest Windows 11 updates and I event went back to Windows 10 and still doesnt decode.

I did my research before hand and I built this pricey pc hoping to be able to edit in Windows but maybe not haha. Any help would be appreciated.
I am getting the raw file from a Ninja V.

BenOhe

Participating Frequently

I am having this same issue on i7 with a radeon vii on windows 11

Q

Quentin5C5F

Participating Frequently

It seems everyone with this issue has trouble with AMD cards.

O

omegalpha

Participant

i see help page.

it said Premiere Pro 15.4

System requirements for ProRes RAW support on Windows

NVIDIA, AMD or Intel Display card with the latest drivers
4GB or more video memory recommended for Nvidia and AMD GPU cards
Latest ProRes RAW Decoder from Apple

support AMD （opencl） decode prores raw

i use AMD Vega64 drivers is 21.7.1

intell Apple ProRes RAW for Windows 1.3

but it can't decode prores raw from my ninja v

why? who can tell me?

S

Sumeet Kumar Choubey

Community Manager

Hi omegalpha,

We're sorry to hear about this. We can get this checked. Are you getting any error codes/messages while importing the ProRes RAW file? Also, please ensure that the Renderer is set to Mercury GPU Acceleration (OpenCL) under File > Project Settings > General.

Thanks,

Sumeet

T

Timothy James

Participant

Do you have any further information on this topic? I have downloaded the latest drivers for my amd graphics card and i have "Mercury GPU Acceleration (OpenCL)" set as my renderer. I keep getting an error message saying that my footage cannot be decoded. I am using a Windows computer and the ProRes files were playing back previously prior to updating to Windows 11.

maitj19323633

Participant

So I switched from Nvidia to AMD GPU recently, 6900XT and having 5900X AMD CPU as well. I've been trying to get ProRes RAW working on Premiere Pro and have no luck. I'm using Nikon Z6 with Ninja V recorder and all my RAW files are now unplayable. Windows 10.

As I've been in contact with Adobe about this issue and they have spent hours via remote support, they have given me very mixed answers and there has been no help so far. The last one they told is uninstalling some Windows update. So I reinstalled my Windows, uninstalled everything from scratch - nothing. Files are black, only the sound. All the settings and software needed is installed. So it can't be a Windows update.

As I've runned out any thoughts maybe any of you had similar issues and suggest trying something out?Google finds almost nothing in this matter and it looks like the ProRes on Windows is dead at the moment.

Thanks!

L

Lens events

Participant

I am facing the same issue here and I found no solution, it is very annoying

Warren Heaton

Community Expert

@Lens events

Which version of Premiere Pro are you using?

Apple ProRes, ProRes HDR, ProRes RAW should each work as expected in Premiere Pro, After Effects, and Media Encoder.

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