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Heiko-Brantsch
Known Participant
January 31, 2024

PrPro feedback button in help menu still links to (now broken) user voice link instead of community.

  • January 31, 2024
  • 6 replies
  • 798 views

I run the most recent version of Premiere Pro on Mac and I noticed the feedback menu entry in the help menu doesn't link to community.adobe.com but instead still takes me to the now defunct user voice link. This only happens in Premiere Pro, I tested AE and AME, both have updated community links in their help menu, it's just Premiere.

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    6 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 11, 2024

    OK, @Heiko-Brantsch. Thanks for letting me know. The team will keep investigating.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    H
    Heiko-BrantschAuthor
    Known Participant
    March 11, 2024

    Hi Kevin, thanks for asking. Yes the issue unfortunately still persists on Premiere 24.2.1 and even the Beta version as well. Not on AME or AE though, only Premiere. I tested it both on my Intel iMac and the M1 Macbook, both versions still link to to the broken user voice url instead of this forum

      Kevin-Monahan
      Community Manager
      Kevin-MonahanCommunity Manager
      Community Manager
      March 11, 2024

      Hi @Heiko-Brantsch,

      Is this still an issue for you? Please let us know.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        Bruce Bullis
        Bruce Bullis
        Legend
        February 1, 2024

        We can reproduce the behavior, and are working on a fix. Thanks for bringing it to our attention! 

         

          H
          Heiko-BrantschAuthor
          Known Participant
          January 31, 2024

          Hi Bruce,

           

          thank you very much for checking in on this so swiftly. To be sure I just deleted my browser cache and tried Safar, Firefox and Chrome as my standard browser each, every time I still get the same result. Strange. Maybe just the German language version is affected? I'm just guessing. When I click the same feedback menu entry in AME or AE it leads me straight to this the community page, I don't see any redirect from user voice happen in the address line of the browser (unless that's what's happening quietly  in the background)

          Bruce Bullis
          Bruce Bullis
          Legend
          January 31, 2024

          Hello Heiko,

          We've tested in 24.1x85 on both Mac and Windows; in both cases, the browser was able to successfully redirect from the old User Voice, to the current support community. 

          Perhaps clearing your browser's 'adobe.com'-related cache, will solve the problem?

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