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oj.tires
Participating Frequently
March 30, 2023
Question

Random Bsod, Graphics driver crash, pinned 100% gpu, crashing HELP!!

  • March 30, 2023
  • 9 replies
  • 1036 views

About 2 months ago when I updated my computer to windows 11 and my graphics card from a 1060 to a 3060 premiere has been non stop crashing my computer. I've tried rolling back my drivers and premiere version but neither seem to work. It's inefficient for me to reset my computer to install windows 10 as I edit full time from home. Heres a list of some of the bugs I'm facing:

 

After editing for a little bit premiere will just completely freeze my computer then force my graphics driver to reset. I know its not my GPU because it performs perfectly fine in davinci, ffmpeg, games etc. Once the driver restarts I'm presented with a black screen in the preview window ficing me to restart the program.

 

Another issue is it will sometimes just stop scrubbing in preview with my timeline cursor then forcing me to restart the program

 

Another bug crashes the program completely unexplainably but remains open in task manager pinned at 100% GPU usage and it wont allow me to terminate the process unless I restart the computer. 

 

Adobe please fix your graphics bug this is unnexecptable for a program aparently worth $90 a month now. If you're going to drastically increase your prices at least have functioning software. I know I am not alone in these issues as a few of my collegues have similar issues in a similar time period. They have all switched to davinci.

9 replies

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devon5C8D
Participant
December 30, 2023

have you ever figured this out? I am a full time editor and have dealt with this since switching over from adobe 2018 the beginning of this year. Lost so much work just from this issue I am about to get another job. I have spent thousands replacing my entire computer and doing all the clean installs, still no fix....

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oj.tiresAuthor
Participating Frequently
January 10, 2025

I just changed from using Nvidia to AMD graphics cards 

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oj.tiresAuthor
Participating Frequently
April 13, 2023

Rolled back to 23.0. Now changing any values in transform presents a black screen for a few minutes. There is just no fix for this

Artur A.
Artur A.
Known Participant
April 13, 2023

Roll it back to 23.0.0. Works perfectly on several pcs.

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oj.tiresAuthor
Participating Frequently
April 13, 2023

No matter which driver I try, old studio ones, new studio ones, new game ones etc it still buggs out every single time I try to use the program. I keep blue screening for Video Management fail after it crashes but stays open in only visible in details in task manager taking up 100% of my gpu. This is costing me so much time and money

jasondecker
jasondecker
Known Participant
March 31, 2023

Make sure you're using the Stuio Driver, not the Games Ready driver and update to the newest version (531.41). That should take care of this known issue.

Ann Bens
Community Expert
Ann BensCommunity Expert
Community Expert
March 30, 2023

Try most recent studio driver.

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oj.tiresAuthor
Participating Frequently
March 30, 2023

W11 22H2

Premiere 23.2.0 (Build 69)

Nvidia Driver 31.0.15.2849

 

Normally edit on 4k braw and 4k quicktime from a gh6. "It could definitely be the GPU driver" If it works in everything else then its not a driver problem its a compatibility problem with adobe's. I'm almost losing my job every week because of this.

 

Artur A.
Artur A.
Known Participant
March 30, 2023

I use 3060 without any problem. Win10, Win11. PP 23.0.0, 23.1.0, 23.2.0. NVIDIA driver 528.33

Stephen_Spider
Stephen_Spider
Inspiring
March 30, 2023

>".. I know its not my GPU because it performs perfectly fine in davinci, ffmpeg, games etc."

 

It could definitely be the GPU driver, regardless of what works with other apps. Premiere has had Nvidia sriver problems over the the last 1-2 months.

 

Post all of your system, hardware/OS/PP vers., and what type of footage you are trying to work with.

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