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Inspiring
March 5, 2025

Re: Premiere crashes if "Hardware-accelerated GPU sched." enabled

  • March 5, 2025
  • 2 replies
  • 302 views

System Specs:

 

Amd Threadripper 3960x 24 core

RTX 2080ti connected to 2 4k 60hrz displays

256GB Ram 

SSDs all the way down, some attached USB storage

Asrock STRX40 Motherboard

 

 

I have left this setting off for years and tried to turn it back on today, just to see if my system was still buggy with this feature turned on. I've learned a few things since then. Its pretty bad, since I believe this feature is default ON with windows 10 installs. I see the OP also has a 2080ti, I wonder if this card specifically has some sort of bug that just was never addressed. 

 

Without fail within a few min of using premiere I get a black screen and a GPU driver crash. This time it was just relinking a lot of media while archiving a project. 

 

If someone from adobe could respond I can send more logfiles etc. @Kevin-Monahan do you know who might be a good person to tag in this discussion?

 

 

 

Is there something buggy about my specific hardware config or has anyone else left this setting on recently and not run into these issues? I guess it doesn't hurt to leave off but I feel like After Effects runs about 10% better with it left on. 

 

When I look into the Premiere Pro logfiles I get a massive amount of "CUDA_ERROR_ILLEGAL_ADDRESS" messages when the GPU Driver crashes.

 

Ticks = 469438 <37256> <GF.CUDAError> <3> CUDA Error, result: "CUDA_ERROR_ILLEGAL_ADDRESS", detail: "{\"first\": false, \"error\": \"CUDA_ERROR_ILLEGAL_ADDRESS\", \"detail\" : \"cuEventQuery\", \"deviceMemory\": {\"outstandingSize\": 540928, \"allocatedSize\": 747577600, \"pooledCount\": 6, \"allocatedCount\": 15, \"softPoolLimit\": 5905350656, \"hardPoolLimit\": 8858025984}, \"hostMemory\": {\"outstandingSize\": 16589344, \"allocatedSize\": 33721120, \"pooledCount\": 8, \"allocatedCount\": 10, \"softPoolLimit\": 1073741824, \"hardPoolLimit\": 2147483648}, \"videoMemory\": {\"budget\": 10757341184, \"usage\": 4897423360}}"
Ticks = 469454 <37256> <GF.CUDAError> <3> CUDA Error, result: "CUDA_ERROR_ILLEGAL_ADDRESS", detail: "{\"first\": true, \"error\": \"CUDA_ERROR_ILLEGAL_ADDRESS\", \"detail\" : \"cuEventRecord\", \"deviceMemory\": {\"outstandingSize\": 17129728, \"allocatedSize\": 747577600, \"pooledCount\": 9, \"allocatedCount\": 15, \"softPoolLimit\": 5905350656, \"hardPoolLimit\": 8858025984}, \"hostMemory\": {\"outstandingSize\": 16589344, \"allocatedSize\": 33721120, \"pooledCount\": 7, \"allocatedCount\": 10, \"softPoolLimit\": 1073741824, \"hardPoolLimit\": 2147483648}, \"videoMemory\": {\"budget\": 10757341184, \"usage\": 4897423360}}"
Ticks = 469454 <37256> <GF.CUDAError> <3> CUDA Error, result: "CUDA_ERROR_ILLEGAL_ADDRESS", detail: "{\"first\": false, \"error\": \"CUDA_ERROR_ILLEGAL_ADDRESS\", \"detail\" : \"cuMemcpyHtoDAsync\", \"deviceMemory\": {\"outstandingSize\": 17129728, \"allocatedSize\": 747577600, \"pooledCount\": 9, \"allocatedCount\": 15, \"softPoolLimit\": 5905350656, \"hardPoolLimit\": 8858025984}, \"hostMemory\": {\"outstandingSize\": 16589344, \"allocatedSize\": 33721120, \"pooledCount\": 8, \"allocatedCount\": 10, \"softPoolLimit\": 1073741824, \"hardPoolLimit\": 2147483648}, \"videoMemory\": {\"budget\": 10757341184, \"usage\": 4897423360}}"
Ticks = 469454 <37256> <GF.CUDAError> <3> CUDA Error, result: "CUDA_ERROR_ILLEGAL_ADDRESS", detail: "{\"first\": false, \"error\": \"CUDA_ERROR_ILLEGAL_ADDRESS\", \"detail\" : \"cuMemFree\", \"deviceMemory\": {\"outstandingSize\": 0, \"allocatedSize\": 747577600, \"pooledCount\": 10, \"allocatedCount\": 15, \"softPoolLimit\": 5905350656, \"hardPoolLimit\": 8858025984}, \"hostMemory\": {\"outstandingSize\": 16589344, \"allocatedSize\": 33721120, \"pooledCount\": 8, \"allocatedCount\": 10, \"softPoolLimit\": 1073741824, \"hardPoolLimit\": 2147483648}, \"videoMemory\": {\"budget\": 10757341184, \"usage\": 4893294592}}"
Ticks = 469454 <37256> <GF.CUDAError> <3> CUDA Error, result: "CUDA_ERROR_ILLEGAL_ADDRESS", detail: "{\"first\": false, \"error\": \"CUDA_ERROR_ILLEGAL_ADDRESS\", \"detail\" : \"cuMemFree\", \"deviceMemory\": {\"outstandingSize\": 0, \"allocatedSize\": 747577600, \"pooledCount\": 15, \"allocatedCount\": 15, \"softPoolLimit\": 5905350656, \"hardPoolLimit\": 8858025984}, \"hostMemory\": {\"outstandingSize\": 16589344, \"allocatedSize\": 33721120, \"pooledCount\": 8, \"allocatedCount\": 10, \"softPoolLimit\": 1073741824, \"hardPoolLimit\": 2147483648}, \"videoMemory\": {\"budget\": 10757341184, \"usage\": 4889231360}}"
Ticks = 469454 <37256> <GF.CUDAError> <3> CUDA Error, result: "CUDA_ERROR_ILLEGAL_ADDRESS", detail: "{\"first\": false, \"error\": \"CUDA_ERROR_ILLEGAL_ADDRESS\", \"detail\" : \"cuArrayDestroy\", \"deviceMemory\": {\"outstandingSize\": 0, \"allocatedSize\": 714400000, \"pooledCount\": 14, \"allocatedCount\": 14, \"softPoolLimit\": 5905350656, \"hardPoolLimit\": 8858025984}, \"hostMemory\": {\"outstandingSize\": 16589344, \"allocatedSize\": 33721120, \"pooledCount\": 8, \"allocatedCount\": 10, \"softPoolLimit\": 1073741824, \"hardPoolLimit\": 2147483648}, \"videoMemory\": {\"budget\": 10757341184, \"usage\": 4889231360}}"
Ticks = 469454 <37256> <GF.CUDAError> <3> CUDA Error, result: "CUDA_ERROR_ILLEGAL_ADDRESS", detail: "{\"first\": false, \"error\": \"CUDA_ERROR_ILLEGAL_ADDRESS\", \"detail\" : \"cuArrayDestroy\", \"deviceMemory\": {\"outstandingSize\": 0, \"allocatedSize\": 714383616, \"pooledCount\": 13, \"allocatedCount\": 13, \"softPoolLimit\": 5905350656, \"hardPoolLimit\": 8858025984}, \"hostMemory\": {\"outstandingSize\": 16589344, \"allocatedSize\": 33721120, \"pooledCount\": 8, \"allocatedCount\": 10, \"softPoolLimit\": 1073741824, \"hardPoolLimit\": 2147483648}, \"videoMemory\": {\"budget\": 10757341184, \"usage\": 4889231360}}"
Ticks = 469454 <37256> <GF.CUDAError> <3> CUDA Error, result: "CUDA_ERROR_ILLEGAL_ADDRESS", detail: "{\"first\": false, \"error\": \"CUDA_ERROR_ILLEGAL_ADDRESS\", \"detail\" : \"cuMemFree\", \"deviceMemory\": {\"outstandingSize\": 0, \"allocatedSize\": 713859328, \"pooledCount\": 12, \"allocatedCount\": 12, \"softPoolLimit\": 5

    2 replies

    Scott.C.Author
    Inspiring
    March 7, 2025

    @Kevin-Monahan thanks for moving this to the bug forum. Just posting again for vis. This has started happening with After Effects as well so I've had to turn off that Windows feature again hopefully adobe devs can lend a hand here.

    Kevin-Monahan
    Community Manager
    Community Manager
    March 5, 2025

    Hey there, @Scott.C.,

    Thanks for tagging me. Otherwise... 🙂

     

    I think that this five year old post might not be related to your issue as your hardware specs are different, or it may be different media. Shall I move this solo post into the bugs forum so that the product team might be able to troubleshoot with you?

     

    Not sure if you were aware, but the product team does not regularly engage in "Discussions," (this forum) which is largely a user-to-user forum with some assistance from support people like myself.

     

    Tag me here or PM me!

     

    Thanks,

    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Scott.C.Author
    Inspiring
    March 5, 2025

    @Kevin-Monahan ok it's sort of the same issue but yes let's raise it to a bug.