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Rendering motion graphic extremely slow

Community Beginner ,
Mar 09, 2024 Mar 09, 2024

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Dear Adobe Community,

 

I regularly create scrolling text inside a graphics item for our quarterly graduation videos.  The graphics item/box usually handles around 300 names for a six-minute scroll just fine; rendering and exporting took a few minutes on my office Windows desktop.

 

On my new MacBook Pro, just rendering the six-minute scroll is taking 9 hours, let alone how long it will take to export.  

 

Steps I have taken to speed up the process:

  • cleared media cache
  • ensured that my sequence settings match best practices
  • swept my computer with CCleaner

 

Attached below are my MacBook specs.  I am using Premiere Pro 2024 and it is up to date.  MacOS Sonoma 14.3.1.

 

Your help would be most appreciated!

Timeline.jpgSpecs.jpgMemory.jpg

 

Bug Unresolved

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6 Comments
Adobe Employee ,
Mar 11, 2024 Mar 11, 2024

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Hey Mary,

I'm sorry to hear you're experiencing this issue. Thanks for explaining the problem in detail. Was this rolling text created using the Essential Graphics panel? Please try copying the contents that must be exported to a new Sequence and importing it to a new project. Let us know if you are still seeing issues while rendering and exporting the sequence. 

 

Thanks,

Ishan

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Community Beginner ,
Mar 12, 2024 Mar 12, 2024

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Hi Ishan,

 

Thank you for your reply.  Yes, I used Essential Graphics as I have always done.  I exported the scroll to a new sequence but that did not fix it.  

 

Eventually, it worked, though I did so many things in a big rush (deadline today) it is not clear to me which was the key; maybe it was several key things combined.  Here are other steps I took (after writing my post) following advice from various YouTubers, internet forums, and from Adobe's Pr troubleshooting guide, yet please note: even after I took all of these steps, it still took seven or nine hours (? -- it is a blur to me now -- I worked all weekend on it) to render, and seven or nine more to export!  It is a six-minute sequence of rolling credits.  

 

Sequence and other settings

Changed sequence settings (video preview file format --> QuickTime, and codec --> Apple ProRes 422 LT)

Disabled proxies (somewhere . . . general settings?)

Unchecked "automatic refresh of growing files" (somewhere)

Looked at system compatibility report section and there seemed to be no issues

 

Export menu:

Changed (only briefly) the encoding performance setting to software (to get rid of "Error 3" exporting problem), and the sequence exported almost instantly but lost the smooth scrolling roll effect, so I changed back to hardware encoding

Checked "use previews"

I left my export format as H.264 though I see now that QuickTime is an option (my sequence settings = QuickTime but apparently the conflict caused no problem)

Ensured no punctuation marks in file name

Unchecked "use maximum render quality" in export settings

Exported to a different location (instead of my Creative Cloud sync folder -- I am on an enterprise subscription so my cloud sync folder is still operable -- I created a folder in the documents section of my MacBook drive)

 

Other

Dumped everything possible from my disc space (three years' of my kids videos and pics!)

Emptied cloud photo storage

Emptied trash

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Community Beginner ,
Mar 12, 2024 Mar 12, 2024

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Ishan, I forgot to mention that the sequence repeatedly failed to render or export; not only did it take forever to render (only to fail), but after I finally got it to render without errors, it would take many hours to export, only to fail again.  I wrote my initial post when it was taking so long to render I would cancel to see if I could speed it up.  I had no idea what I was really in for, i.e., an entire weekend of troubleshooting and trial and error.

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Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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Hi Ishan, 

 

I need to generate the motion graphic described here on a quarterly basis.  In light of all of the information I have included here, it seems to me unacceptable that a six-minute motion graphic (scrolling credits) takes 7-9 hours to render and another 7-9 hours to export, especially as this has not happened in the previous three years of doing this same task.  Would you or Adobe kindly respond to my concern?  Please let me know what other information I can provide, and what I can try or do differently.  I do not want the next graduation to be as stressful as this one was, and I might not be so lucky the next time.

 

Sincerely,

Mary

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Adobe Employee ,
Mar 19, 2024 Mar 19, 2024

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I understand how frustrating this must be for you. Sorry for the delayed response. You mentioned that using Software Encoding exported the media almost instantly, but using Hardware Encoding takes a long time. Do you still see the issue if you change the format to Quicktime and Codec to Prores 422 LT? If it's possible, could you share your project with me? I'll only need the portion that you're having the issue with. You can upload it to any cloud service and send the link to me through a private message. I'll try to get this fixed for you right away. 

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Community Beginner ,
Mar 20, 2024 Mar 20, 2024

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Ishan, thank you so much for your reply.  I will send you a link to my project via private message.  Meanwhile, I will try your suggestion re: Quicktime and Prores 422 LT.

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