Skip to main content
willferox
willferox
Participating Frequently
March 13, 2023
Answered

System Compatibility Report - Unsupported Video Driver - NVIDIA RTX A4000

  • March 13, 2023
  • 3 replies
  • 3600 views

I'm recieving this error when opening Premiere pro 23.2.0 (build 69):

System Compatibility Report - Unsupported Video Driver - NVIDIA RTX A4000.

Premiere Pro stills opens and I can edit the project however the program often crashes.

RTX A4000 is on Version 531.18 and is presumably using Studio driver (being an A4000) 'NVIDIA RTX / Quadro Desktop and Notebook Driver Release 530'.

I'm unable to roll back to the previous driver through NVIDIA RTX Experience. I clock the button and the rollback process fails.

This is surprising me as the A4000 is supposed to be reliable and it's the first time I've had a GPU driver issue in Premiere Pro.

Any suggestions? I have edit deadlines today.

Many thanks,
Will

    Correct answer RjL190365

    you will have to use DDU to uninstall every single trace of the 531.18 driver, and then manually download and install the 528.49 driver. There is a known compatibility issue with all Nvidia GPUs running the 531.18 driver. And next time, try not to use GeForce Experience or RTX Experience to update the driver since it will download a bad driver at times.

    3 replies

    R
    RjL190365
    Legend
    March 17, 2023

    The reason why not to use GeForce Experience or RTX Experience to update drivers is simple: The apps only have access to the very latest driver, which may be so buggy that only reverting back to a previous driver fixes the problem.

    willferox
    willferoxAuthor
    Participating Frequently
    March 16, 2023

    Thanks. I sent the error report to Nvidia and they send me a link to roll back. Out of interest, why do you advice against using GeForce Experience or RTX Experience to update drivers? The process is still manual and doesn't update automatically.

    R
    RjL190365Correct answer
    Legend
    March 13, 2023

    you will have to use DDU to uninstall every single trace of the 531.18 driver, and then manually download and install the 528.49 driver. There is a known compatibility issue with all Nvidia GPUs running the 531.18 driver. And next time, try not to use GeForce Experience or RTX Experience to update the driver since it will download a bad driver at times.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices