UNABLE TO READ IMAGE FILE: GDI STATUS INVALID PARAMETER

[Julia25601075gj2t]

I am getting this error repeatedly on all projects from the moment i open premier. I believe it has something to do with the MOGRTS that were pre-installed because i no longer can see any preview of them. just that they are installed.  but i am unable to find any way online to solve this issue. 

I recently had to re-install everything on my computer including windows but all of my files were backed up on drives and re-connected when i got it back and i did not open any programs until all files were back in their original places to ensure no corrupted files. 

Can someone help?

[DaciaSaenz]

Hi @Julia25601075gj2t , 

That is so strange! I haven't seen this issue before but I'm asking devs what that error could mean. 
Can you tell me what version of Premiere you're running and what your system specs are? 

Also if you install an earlier version of Premiere or Beta, do you get the same the results? 

Oh! Is this also only happening with the thumbnails for Mogrts that get installed with Premiere or Mogrts that you have created or installed from other sources?

Thanks, 

Dacia

[Julia25601075gj2t]

Premiere version is 23.4. On windows 11 computer. 11th Gen Intel(R) Core(TM) i7-11700F @ 2.50GHz 2.50 GHz running 32 GB of ram. I haven't try to install an earlier version of premiere.

[Julia25601075gj2t]

Still getting errors on previous version

[DaciaSaenz]

Ok sounds like something is borked with your previews. 

There are a couple of things that I would like you to try if you can. 
The first is to close Premiere and then navigate to the folder that contains all of the cached thumbnails for the Mogrts in the Browser. 
The file path on Win is:

• Users/<your user name >/AppData/Local/Temp/ProBrowser. 

Delete that folder and then relaunch Premiere. 

This will force Premiere to re-create the thumbnails and hopefully get you out of this state.

If that doesn't work, then I would like you to close Premiere and navigate to another folder: 

• Win: /Users/username/AppData/Roaming/Adobe/Common/Motion Graphics Templates

There are should be a couple of .txt files in that folder.

Please delete those and then relaunch Premiere. 

This will force Premiere to re-install the Mogrts that come bundled with Premiere which I'm hoping will get you out of this scenario. 

Let me know how those things work out. 🙏🏽

Fingers crossed, 

Dacia

[Julia25601075gj2t]

I unfortunately am not getting anything come up when i follow either of these file paths. I am unsure how to proceed. 

[DaciaSaenz]

Hi @Julia25601075gj2t 

To clarify, are you not able to get the file paths to show up or you tried both things and it didn't resolve your issue? 

The App Data folder is a hidden folder so you need to enable hidden folders. 

1. Open the Control Panel.
2. Select File Explorer Options.
3. Select the View tab of the File Explorer Options window.
4. Choose Show hidden files, folders, and drives > Apply > OK. 
   
   You can also just type %AppData% in the Run bar to get to access to those folders. 
   
   My apologies, I should have added that to the info below. 

[Julia25601075gj2t]

Even with the hidden files being shown im not getting anything coming up for those file paths. And when i do the %appdata% im not able to find the specific files that i need to delete. Maybe i'm doing something wrong but i followed the instructions. 

[Julia25601075gj2t]

And now im having serious difficulty importing footage into premier. Earlier i was able to import 4 clips one at a time and now i cant import anything. it just keeps loading and loading and loading. 

[DaciaSaenz]

Here is a link with screenshots. Maybe that will help get us to the folders we're looking for https://www.howtogeek.com/743079/how-to-show-hidden-files-on-windows-11/ 

Did you use lowercase letters when you searched for %AppData%? 
It might be case-sensitive. 

Here is a video using the option of enabling Hidden Folders and then manually navigating to both folders. 

https://www.loom.com/share/a73ca94cdc6b47648b6a3f9f7492ea57 

[DaciaSaenz]

Re: Importing

That sounds like a different issue than the one we're discussing and I would recommend you start a new thread so that you can get the right support for that. I'm the Mogrts guy but I'm not sure what's happening there. 

My best advice is to uninstall and re-install Premiere and to check if you're seeing the same behavior in the Beta version. T