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Update 24.4.1 makes playback of .MXF files Image Size: 3840 x 2160 Frame Rate: 59.94 unusable

Community Beginner ,
May 24, 2024 May 24, 2024

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Premeire Pro update 24.4.1 makes playback of .MXF files with Image Size: 3840 x 2160 Frame Rate: 59.94 unusably slow. I am on a PC with windows 11. 64 gb ram, i9-12900K and GeForce RTX 4070 with latest studio drivers. Footage was recorded with Canon R5C.

 

Footage played smooth prior to update. Footage would basically not play after update. Footage plays smooth again now that I reverted to 24.3 version.

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Editing and playback , Performance or Stability

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correct answers 1 Pinned Reply

Adobe Employee , May 24, 2024 May 24, 2024

Hi @dylanm3122084,

Thanks for writing in with your issue. Have you tried deleting the media cache? Press Shift at launch for the reset options dialog box. You can delete the cache from there. Try it and report back. I hope the advice helps.

 

Take Care,
Kevin

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Community Beginner ,
May 24, 2024 May 24, 2024

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File Info:

file info.png

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Adobe Employee ,
May 24, 2024 May 24, 2024

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Hi @dylanm3122084,

Thanks for writing in with your issue. Have you tried deleting the media cache? Press Shift at launch for the reset options dialog box. You can delete the cache from there. Try it and report back. I hope the advice helps.

 

Take Care,
Kevin

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New Here ,
Jun 06, 2024 Jun 06, 2024

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Это не помогает. Файлы именно MXF начинают подвисать

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