Working on a WebEx Presentation on Premiere Pro (23.2.0) on a MAC. The dowloaded file from WebEx has been imported locally into a bin. I can play the video in the preview monitor, but there is no audio attached with the file after it is placed into the bin.
I can play the same file through the media player and it has audio attached to it.
Wondering if there is something im not doing right with this file, I have never seen a rendered and downloaded .MP4 act this way before in Premiere. We do have a collegue that has version 23.1.0 that it does somehow play the audio on his computer, so just wondering if someone in the community would understand how to get this audio to play.
Also, the files audio is at 32000 HZ before its imported in, we put it through Media Encoder and changed it to 48000 HZ, and it still did not recognize any audio with the file in the preview monitor or even when I put it down on the timeline.