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BarryO
BarryO
Participant
April 14, 2020
Question

14.1 GPU acceleration no longer works, 'Media Pending', slightly solved

  • April 14, 2020
  • 4 replies
  • 648 views

On both an iMac and PC, the 14.1 update has rendered both CUDA and Metal useless. Program monitor has the 'Media Pending' graphic, but timeline clips play fine in the Source monitor. Changing the rendering to software only brings back the Program monitor, but makes the timeline playback choppy at best, mostly the video freezes while the audio plays on, useless.

Rolling back to 14.0.4 fixes this.

A bug?

 

PC

Processor: Intel Core i9-9900K CPU @ 3.60 GHz

Installed RAM: 128 GB
System type: 64 bit OS

Windows 10 Pro, ver 1909, OS build 18363.720

Video card: Nvidia GeForce RTX 2080 8 GB
Nvidia Studio Driver ver 442.19

 

iMac

Retina 5K, 27in, 2017

Mac OS Catalina ver 10.15.4
Processor: 4.2 GHZ Quad-core Intel Core i7
RAM: 32 GB 2400 MHz DDR4
Graphics: Radeon Pro 580 8 GB
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Hyper-Threading Technology: Enabled

 

Thanks

 

Edit: I've tried a variety of projects with different types of media. Some work, for instance GoPro projects, although playback is choppy. I seem to have the most problems with Team Projects. Even graphic effects created entirely in Premiere playback as 'Media Pending'

 

Edit 2

I seem to have found a workaround. Create a new seq exactly like the old seg, same settings, and copy and paste media from the 'Media Pending' seg. The timeline now plays in the Source monitor smoothly.

A real pain since we have about 40 seqs in that Team Project, but whatever.

Does this suggest a preview issue? I deleted the cache first thing after the update...

    This topic has been closed for replies.

    4 replies

    MyerPj
    Community Expert
    MyerPjCommunity Expert
    Community Expert
    April 15, 2020

    Adobe did identify a problem with this post:

    https://community.adobe.com/t5/premiere-pro/faq-how-to-solve-low-level-exception-error-after-updating-to-premiere-pro-14-1/td-p/11050854

     

    I've found that if I delete the media cache it reduces problems. This time I just did it before even opening PP. I got one failed export of the 16min sequence I was working on, cineform proxies to ProRes export, I simply reset the status in ME and tried again and it worked.

      C
      CHighbrown
      Participant
      April 15, 2020

      Definitely having the same issue. It was working fine... I ran the update and now I can't see any video just hear sound. 

      S
      schnorg
      Participant
      April 15, 2020

      Hey Barry,

       

      I really really hate this problem right now, so thank you so much for your solution with creating a new sequence. I really hope Adobe can fix this soon.

       

      I found another workaround which works on my machine (Windows 10):
      Go to your project settings, change your video-renderer to software, press OK, go back into project settings and change it back to CUDA/Metal/OpenCL.

       

      This works for me, BUT every time I switch between sequences i have to do it all again. Super duper stressful.

      Haven't tried my approach on a Mac yet, would be nice to hear from someone if it works.

       

      @Neil: Sadly trashing preferences didn't help at all 😞

       

       

      Greets
      Georg

      BarryO
      BarryOAuthor
      Participant
      April 15, 2020

      Hi Georg

       

      I'm getting the same result as you on the PC workstation by switching the video render options, however there is severe video glitching during transitions and other graphic effects. I also started getting "A low-level exception occured in Adobe Player (Player:76)" errors.

       

      Changing the render options didn't work on the iMac, it just flipped back to 'Media Pending' in the Program monitor.

       

      Yes this is frustrating. Seems like we had several years of relatively glitch free updates until 14.0.3.

      We've rolled back to 14.0.4, hopefully Adobe will fix this, or at least shed some light on why it's happening.

       

      Thanks

      R Neil Haugen
      R Neil Haugen
      Legend
      April 14, 2020

      I know it's a pain, but you might be best served by trying to Trash Preferences ... this may get you back up and running. I needed to do this, first time in several releases.

       

      Neil 

      Everyone's mileage always varies ...
      BarryO
      BarryOAuthor
      Participant
      April 14, 2020

      Just tried deleting prefrences on the iMac, didn't work. The current seqs still show up as 'Media Pending' in the Source monitor, audio plays fine.

      I'll see if this makes a difference on the PC, I will post if it does.

      Thanks for the suggestion, I do remember now that deleting prefs has fixed some issues in the past

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