2023 Version - Footage showing up as green

[heyholou]

Hi there,

A few days ago I updated my Premiere Pro to 2023 and all of a sudden all my footage files appears as just green. After a brief search, I read that it might be caused because of my computer is not updated, then I proceed and did tbat. However the problem still continues.

I use a MacBook Pro (Late 2013) and the latest I can update my macbook is macOS Big Sur version 11.7.1 - It doesn't allow me to update to macOS Ventura for instance. (I cannot afford a newer pc nowadays so I'm stuck with this one) 

I checked if the video files are broken or something like that but Premiere Rush 2.0 seems to read them with no problem, I can transfer them to my iPhone and they work on it too, so files are fine.

I'm not comfortable using Rush because I'm so used to work on Premiere Pro. 

I even uninstall and re-install the program but I don't know how can I solve this problem. 

Is there any solution to this? 

[Ann Bens]

Green usually means a gpu issue.

What is the origin of these files?

Do they look normal in 2022?

[heyholou]

Yes, they were working fine in 2022 version, they were shot on my Sony RX100 mark IV. 

[Kartika Rawat · Accepted solution]

Hi heyholou!

Sorry about the trouble. Which device is used to capture footage? Could you try switching to "Software Only"? https://community.adobe.com/t5/premiere-pro-discussions/faq-how-to-change-the-video-renderer-in-prem....

Let us know how it goes.

Thanks,

Kartika

[heyholou]

It worked, thank you so much

[Ann Bens]

It still means you have an issue with your gpu.

I would, if I were you, revert to 2022 and be able to use your GPU. Because it will be a big pain editing without.

[daniel26013973t8p6]

I have the same exact computer; I think something else is wrong because im experiencing the same issue. I think Adobe is just processing it differently and not allow this GPU do its job

[Kevin-Monahan]

Hey Daniel,

Sorry. As far as I know, the late 2013 MacBook Pro has an NVIDIA GPU, and Apple no longer supports it in their OS. Macs are using ARM now. Previous gen Intel had been using AMD GPUs. So, the problem is a question of system requirements. 

Thanks,
Kevin

[Amethyst28447195odcn]

So what do you suggest doing ? I am having the same problem just updated my computer and have the latest version of Adobe. I have a 2013 older pro though.

[daniel26013973t8p6]

Switch to software only instead of hardware

[Annette27825337v76z]

Hi, I had the same problem with all footage green, switched to software only (instead of GPU acceleration or something like that) and could edit the material just fine. When I try to export it through media encoder  (or directly) the footage is green again. If I have to switch back to the older version of premier pro, how can I do that?

thanks for advice,

AA

greetings,A

[Annette27825337v76z]

Hi, I have the same problem with all footage green, switched to software only (instead of GPU acceleration or something like that) and could edit the material just fine. But: when I try to export through media encoder  (or directly) the footage is green again. If I have to switch back to the older version of premier pro, how can I do that?

thanks for advice,

AA

[daniel26013973t8p6]

No, just when you export also make sure software only is being used. You can still do it without having to go to a lower version of premiere

[Annette27825337v76z]

Allright, I'll try that, but where do I choose software only in media encoder? Or is it in the export settings of premier?

thanks again...

AA

[daniel26013973t8p6]

Should be in export settings 

[Annette27825337v76z]

I found it, and it works! thank you,

AA

[AlreadyBroken]

I'm experiencing the same issue. I switched to software only, but now the footage is of the base later. To top layer is a face mask which previously was green in some parts, but now it's all the same footage as the video layer below. Any ideas? 😞

[caroline_edits]

Hi there, welcome to the thread! Let's see how we can help.

If you tried Software Only but you are still seeing issues, we recommend updating your GPU driver.

Here is how to update your GPU driver on a Windows computer

To update a GPU driver on a Mac, you must check the OS for updates

Hope this helps!

Caroline