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Known Participant
October 12, 2023
Question

24.0 issues: not enough system space to work properly - random crashes - black screen - importer 39

  • October 12, 2023
  • 56 replies
  • 7291 views

So as seen here in the Forum, more and more People getting the same issues since they updated on 24.0. 

"adobe has not enough system space to work properly"

"randomly chrasing without any error codes"

"freezing whole systems when open"

"Blackscreen on one or more Monitors randomly"
".exe´s from any program randomly crashing since the update"

"task manager wont open when premiere pro crashing"

"failed to load importer 39" 
and so on...

 

every bug or error that i just described NEVER EVER happend before on my system. it started all when i updated to 24.0 and even when im downgrading to 23.6 or lower. NOTHING CHANGES.

 

Report your errors and Bugs below here so we can talk to each other to get some fixes done so that we can work normal again.

 

56 replies

MyerPj
Community Expert
Community Expert
October 12, 2023

Honestly, I think it's working very well. I couldn't understand what was not normal in your video. I always delete my cache before/after installing a new upgrade. That seems to take care of most issues. Hold down shift as you double-click the PP desktop icon...

AndrewTheGreat
Known Participant
October 12, 2023

I have Pr 2024 too and have HELL of freezes and lags on a Core-i7 13700, 64 Gb of Ram, SSD and an RTX 4080. See the video here. The project is simple - Iphone 12 footage in 4K, some transitions and timeremapping plus a CrumplePie from BorisFX on the audio track to better the audio quality since it was recorded on the IProne mic. Every single action taks 4-8 seconds to visualize. And yes I tried to switch off everything with the MuteFX button and it does not help. https://drive.google.com/file/d/1beUC8f0djiO7UZ0szsnekzCeE5zT88k0/view?usp=sharing

Stop trying to edit and EDIT!
jstrawn
Community Manager
Community Manager
October 12, 2023

"Just because the doctor is seeing a lot of broken arms, doesn't mean they all came from the same swing set."
-Anonymous

That said, most of use have been there before, so we can empathize with your frustration and would like to help. The suggestions that Ann and Neil have made here are all good, so I urge you to try those things if you have not already. Beyond that, if you are still seeing crashes, please make sure you send in that crash report with a meaningful description of what you were doing when you crashed. If you are right about this being the same as what other users have been reporting, understanding the various crash reports is the best way to identify a possible cause.

R Neil Haugen
Legend
October 12, 2023

As with most of these things, such issues tend to be small and disconnected groups of users. Someone having X does not necessarily have Y and Z, that sort of thing.

 

Most of us ... aren't.

 

And therein lies the actual trouble, sorting out why those with any particular issue have it.

 

Troubleshooting 101 ... requires a full system data info, the media used, and effects. Any third-party plugins also. Plus what you're doing when unwanted behavior happens.

 

It's a process, and it ain't always enjoyable. But needed to get somewhere better. And sometimes, there are things local that solve the issue.

Everyone's mileage always varies ...
Known Participant
October 12, 2023

read the forum. there are a lot of people with that problem! im doing everything for the last 4 days now. NOT A SINGLE FIX IS WORKING so please stop telling me to reinstall. its not on my end

Ann Bens
Community Expert
Community Expert
October 12, 2023

I am experiencing none of the above on Windows.

Reset Preferences.

Uninstall 24.0 use cleaner tool

and re-install.