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A low level exception occured in AE.ADBE Text

New Here ,
Jul 21, 2017 Jul 21, 2017

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Hello,

I keep getting this error message in my video. I know it has something to do with the text as deleting the text removes the error but I can't seem to find a fix for it, my suspicion is that it has something to do with the new essential graphics panel as I have never seen this when using the legacy title. Below is a screen grab of my screen showcasing the error.

The error first appeared on a colleagues PC, it originally opened fine on but today it has come up with the same error. I haven't installed any new fonts recently and everything is up to date. Reinstalling premiere also didn't work. Any help on this issue would be greatly appreciated

Cheers

Ben

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correct answers 1 Correct answer

New Here , Aug 23, 2017 Aug 23, 2017
I FOUND THE SOLUTION with the help of the Adobe Customer Service.1. Delete all fonts on your computer that are 3rd party.2. Uninstall Premiere (I deleted app preferences, don't know if that makes a difference).3. Install and Update premiere to the latest version. Do not open application! 4. Restart Computer. 5. Open Premiere and voila!

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New Here ,
Aug 04, 2017 Aug 04, 2017

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I'm having this issue too. It started for me at around the same time that I started getting tons of "Invalid Font Family" errors. Someone please help.

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New Here ,
Aug 23, 2017 Aug 23, 2017

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2017-08-23 at 12-49-14.jpg2017-08-23 at 12-49-39.jpg

I'm getting the same thing and I can't do any text whatsoever. Please Adobe fix this!:( When I scroll through all of my fonts, the "Plus # errors" goes way up the more fonts I go through. Also, I cannot see my video layer when my text layer is above it when this problem occurred. Thank you! Hope there is a solution soon!

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New Here ,
Aug 23, 2017 Aug 23, 2017

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I FOUND THE SOLUTION with the help of the Adobe Customer Service.

1. Delete all fonts on your computer that are 3rd party.

2. Uninstall Premiere (I deleted app preferences, don't know if that makes a difference).

3. Install and Update premiere to the latest version. Do not open application!
4. Restart Computer.
5. Open Premiere and voila!

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New Here ,
Jul 18, 2020 Jul 18, 2020

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Why do you keep posting this over and over and over again?  For me, I am VERY skeptical about spending so much time following your advice.  Your advice may be correct, but I am only going to follow your advice if that is the last possible attempt to solve this problem.  I am just confused as to why you keep saying what you're saying so much.  WE GET WHAT YOU'RE SAYING.  thank you.

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New Here ,
May 21, 2021 May 21, 2021

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It was fonts for me. I had installed some fonts locally across all our computers, this was conflicting with fonts added through Typekit. Once I fully deactivated the Typekit fonts I could open all my Premiere Pro projects again. I didn't have to uninstall, restart, or update anything, just sorted out the conflicting font. Hope this saves someone else some time 🙂

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New Here ,
Oct 27, 2021 Oct 27, 2021

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This was the most useful and easy solution. Thanks.

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New Here ,
Oct 31, 2017 Oct 31, 2017

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I had the exact same issue, I just updated my NVIDIA Driver and that solved it.

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New Here ,
Nov 09, 2017 Nov 09, 2017

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I tried restoring Fonts in Windows 10 but they seem not to work.  I've deleted them all and downloaded default Windows 10 fonts.  Still the same issue.  My GeForce Drivers are up to date.   Hmm...  Any help would be appreciated.   Thanks in advance!

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New Here ,
Nov 14, 2017 Nov 14, 2017

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I'm getting the same issue with Adobe Premiere. I wish I could try that fix but it would take "years" just to get the IT department to come and uninstall all Fonts, which some are provided by an external client, uninstall and re-install Premiere. This is extremely frustrating especially when having to work on deadlines, and I can't add any text to my videos. Very frustrating.

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Explorer ,
Jun 28, 2018 Jun 28, 2018

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Seriously! I don't have time for that. Adobe, send out an update.

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Explorer ,
Aug 11, 2018 Aug 11, 2018

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I am having the same issue. Paying for software you can't use is frustrating to say the least. Refunds anyone?

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Explorer ,
Jun 03, 2021 Jun 03, 2021

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Check out our Podcast (Rally Caps) - https://bit.ly/2PnVcaU// Join my Patreon for $10/month & get more exclusive, long-form content: https://www.patreon.c...

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Community Beginner ,
Nov 16, 2019 Nov 16, 2019

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This happened to me after installing some 3rd party fonts. Simply uninstalling the fonts and restarting Premiere (v14) fixed the problem. Looks like one of them was either corrupted or a bad format.  Can't blame Premiere for not working with corrupted/bad files.

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Explorer ,
Jun 03, 2021 Jun 03, 2021

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Had a similar issue. I had text layers not loading properly. All of the text was in nested sequences. I opened all of the nested sequences creating the issue, saved the project and restarted my computer. Reopened the project, quickly opened all timeline tabs to make sure the issue was not there and exported the video with no hold ups.

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Community Beginner ,
Jul 15, 2021 Jul 15, 2021

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MY SOLUTION: My problem seemed related to a 3rd party free OTF font (not TTF) I used in Windows. Closed Premiere Pro 2021, reinstalled the font and restarted PP2021. Message gone. Worked!

I also had this font in nested sequenced before. I UNnested them but that did not do it by itself. The reinstall of this OTF font is what finally solved it. Cannot tell if UNnested helped or not. No PC reboot, no PP reinstall. Just reinstalled the OTF font.

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New Here ,
Nov 04, 2021 Nov 04, 2021

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Downloaded some lowerthirds from adobe had the same error, all I did to fix the issue was to edit the template in essential graphics and replaced the font that downloaded with the template, and it worked. No need to uninstall fonts or premiere. 

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New Here ,
Nov 17, 2021 Nov 17, 2021

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LATEST

SOLUTION: I just uninstalled the problem font, I had a feeling I knew which one was causing the issue. Didn't even have to restart Premiere.

ISSUE: Installed a 3rd party font through Creative Cloud, which I had added through my other computer. This was an effort to get the fonts exactly the same no matter what PC I used, as opening projects on different PC's can be a hassle with all the re-linking. Had to manually install on both PC's instead of using CC's flawed function.

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