Inspiring

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A low-level exception occurred in: Adobe Player (Player 6)

Forum|Forum|5 years ago
April 15, 2020
19 replies
26209 views

edit: I see the following issues now that I made this post, due to "Related conversations" posts on the side:

https://helpx.adobe.com/premiere-pro/kb/known-issues.html

I will roll back to the prior update and tell CC Desktop to stop auto updating until the beta comes out.

Original message: I have a Windows 10 PC. AMD Kaveri A10-7850K 4GHz with 16GB RAM and a 500GB Samsung EVO SSD. I didn't do any OS or graphics driver updates. I haven't even rebooted since the last time I used Premiere Pro CC yesterday. This morning Creative Cloud Desktop updates 8 applications while I was away, including Premiere Pro. It did this on it's own. I didn't initiate this update. Now I try to add a Legacy Title with a simple sentence of text, and I get this error when I try to add that title into the timeline:

A low-level exception occurred in: Adobe Player (Player 6)

This freezes my work in the program. So now I have to fix this, or work around this, to make a program I've been using for years, work normally.

I have done absolutely nothing to my PC to make this happen. I was adding titles to my last project. Now I can't do something as simple as that.

Not only that, but I open up ANY project I worked before, I am greeted with this error from the first moment any prior project loads up.

So I do some Google searching. I see that I now have to change:

File, Project Settings, General, Video Rendering and Playback, Renderer: "Mercury Playback Engine GPU Acceleration (OpenCL)" to "Mercury Playback Engine Software Only."

Now things seem to work normally, except the preview window is more pixelated, and runs slower. Sometimes at 1 FPS. This is a workaround - a terrible one at that - and it's all I can find on this issue anywhere.

This isn't a hardware problem. This is a software problem with a program I've been using for years, and now suddenly developed this syndrome. I've rebooted my PC as a troubleshooting option and there's been no change. I don't have any Windows Updates at this time, and I'm loath to update the AMD Catalyst drivers until I know more.

Please help. I should be able to use this program normally, without having to use a janky workaround that makes performance suffer, and apply it to all future projects, or any prior project. Thank you.

This topic has been closed for replies.

Correct answer Trent Happel

Apologies that it took some time, but Premiere Pro 14.2 has just shipped and contains the fix for Legacy Titles with GPU Renderer.

What's new and fixed in PPro 14.2:

https://helpx.adobe.com/premiere-pro/using/whats-new.html

https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

Show previous replies

F

FANX

Participating Frequently

Update from Adobe:

Apologies. This is an issue that is being worked on (the issue with legacy Titles should already be fixed in 14.2 Beta). Until then, a workaround is to use Software Rendering (File menu > Project Settings > General > Video Rendering and Playback > Mercury Playback Engine Software Only)

https://helpx.adobe.com/premiere-pro/kb/known-issues.html

V

vanessa._.

Known Participant

I also have this problem after updating new version... and Software Rendering (File menu > Project Settings > General > Video Rendering and Playback > Mercury Playback Engine Software Only) also don't work since a error message keep popping up

F

FANX

Participating Frequently

Try switch to Sortware rendering then restart PR, it should work well.

R

ryann90910925

Participant

Little bit late to the party, sorry guys.

A solution I found is to create your legacy title, regardless of the message that pops up.

Hit 'Sequence', 'Render In and Out', wait for the completed progress bar and the issue should be resolved.

Annmarie lawler

Participating Frequently

Me too. It's super-annoying and making my work process much slower for clients who want work faster as a result of Covid-19

A

AngieLile17389967

Participant

I used this workaround and while not perfect, it is better than before:

https://helpx.adobe.com/premiere-pro/kb/known-issues.html

Legacy Title: To workaround this issue, make sure you use software rendering in File > Project Settings > General.

Annmarie lawler

Participating Frequently

thanks for this...I am now able to continue working without the frustration.

P

privbeats

Participant

I've been having this same issue as well. I am a content creator by trade and this is super annoying. I've searched everywhere on the internet and I could not find anything on this issue. Looks like the best bet might be to revert back to an older version until Adobe releases a software patch that fixes the issue.

J

joperi

Participant

This is wild. I'm having the same problem right now too. How do you revert back to an older version?

J

jonescinema

Participating Frequently

I'm reverting back right now to see if it fixes it. In Creative Cloud Desktop, click the three dots by Premiere Pro, then select "Other Versions". I'm trying 14.04 now. I've been having the issue with 14.1.

F

FANX

Participating Frequently

I am having same issue, to fix this problem, we can wait Adobe to release a newer version or turn off GPU acceleration. In fact, it is time to move to the new title tool in PR, it's a better way but need some time to get used to it.