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N
nickk93437515
Participant
January 3, 2020
Question

A Low-level exception occurred in: Adobe Player (Player:63)

  • January 3, 2020
  • 1 reply
  • 5544 views

I recently started new audio plug-ins (Waves and Accusonsus)and whenever I use them on certain clips this error message pops-up. A Low-level exception occurred in: Adobe Player (Player:63). I can still use Premiere but the playhead won't play and the Program screen stays on the last frame that was played before the error, reguardless of what new timeline I open. 

 

Thanks,

-Nick

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
January 3, 2020

Hi Nick!

Welcome to the community. I see that you're getting a Low-Level Exception error while working in Premiere Pro.

  •  What are the specifications of your computer [OS/CPU/Memory/GPU]?
  • Are you getting this error with specific media files? If yes, please share the details.
  • What happens if you temporarily remove the Plug-in? 

Looking forward to your response.

Thanks,

Kartika

 

 

N
nickk93437515Author
Participant
January 3, 2020

Thank you for getting back to me Kartika,

 

Here is a screen shot of my macs specs. 

 

 

 

I am getting the same error message whenever I try to play a clip with those plug-ins. However, the number next to Adobe Player (Player xx), is a different with each clip.  When I delete the plug-ins from the track the clip plays fine.

M
Community Manager
mstegnerCommunity Manager
Community Manager
January 7, 2020

Matt from the product team here.  Can you try upping the settings for "Preferences>Audio Hardware>I/O Buffer Setting..." to 2048 or 4096 and see if that helps.  

Also, a screen shot of that same preference page could be useful.

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