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coryw9157581
coryw9157581
Known Participant
September 20, 2018
Question

A low-level exception occurred in: Importer MPEG (importer:39)

  • September 20, 2018
  • 6 replies
  • 37529 views

When I go to edit a video and I'm working on the project on my desktop I have no issues but when I go to use my laptop and I open the same project I get maybe half the files that are fine and the other half that get the error above.  The laptop is brand new running an i8750H, 32gb ram, 1070 graphics card.  The desktop has an i7700, 16 gb ram, and a 1080 for a graphics card. 

I know I can go and change the file names to .MT2S and the place it in the timeline and it is fine but I'm wasting a lot of my time doing that.

To me this needs to be addressed because otherwise I'm just wasting a lot of my time.  I am on the newest version of Premiere 12.1.2 as of 9-19-18.

Any help would be appreciated.

Thank you

This topic has been closed for replies.

6 replies

D
Daniel2798004229le
Participant
November 7, 2023

For anyone who found this old thread from googling the problem. I had this problem after moving a project onto my laptop. I was able to resolve it by deleting the video files off of my internal SSD and then re-transfering them from the external SSD where I have my Footage Stored. Maybe if you have a single drive you could try moving them into a different folder and then relinking the media in Premier. 

    B
    Bhuvan35215760qu28
    Participant
    February 2, 2024

    Hi, just replying here to confirm your theory, I happened to be unknowingly editing via a external hard disk that was attatched to my laptop. When I removed and relocated the files onto my laptop, stopped facing the issue.
    Moral of the story: Hard disk editing - bad.

    G
    ginnjoose
    Known Participant
    February 15, 2021

    Love finding 2-5 year olf forum posts and still experiencing the same crap. 

    ALL these files still reside right where they were during import. Suddenly, they're "missing". Can't locate, link, or even manually bring them back into my project. Good times. 

      G
      ginnjoose
      Known Participant
      February 15, 2021

      Fun few hours. So far, I've completely wiped my Nvidia drivers with DDU and re-installed the latest, uninstalled and reinstalled premiere, renamed the root level folder where all my media is located and then manually relinked everything. Eventually, I got dozens of clips relinked and re-rendered .... then, IT HAPPENED again. 

      So I repeated the above.....re-linked. 

      New error. 

      Good times. 

       

       

       

      D
      Dave Vido
      Participant
      March 16, 2021

       


      Yeah same this is so dumb....

      Gireesh - Movie Editor
      Gireesh - Movie Editor
      Participant
      January 5, 2021

      please check your memory allocated to Premier ! i got the same problem by making a mistake by availing much more memory to other applications when i return the mazimum 10GB Memory to Premior pro it worked 

        aureliaregina98
        aureliaregina98
        Participant
        May 23, 2019

        This method successfully work on my problem. Thanks !

        robynt5471894
        robynt5471894
        Participant
        September 29, 2018

        Dude .. premiere was working fine for me .. now .its

        A low-level exception occurred in: Importer MPEG (importer:39)

        A low-level exception occurred in: Importer MPEG (importer:39)

        A low-level exception occurred in: Importer MPEG (importer:39)

        driving me nuts ! why Adobe? .. Im tring to import H264 Mpegs

          coryw9157581
          coryw9157581Author
          Known Participant
          October 1, 2018

          Are you using a laptop or Desktop?  What are the specs?  What resolutions are you shooting at as well?  My issue is with 4k video.  It really stinks that it's doing this. 

          Something you can do till whatever this issue is fixed and this sucks doing this but make a duplicate file and change the file to a .M2TS file and you should be able to work with it in premiere then. 

          juanmario
          juanmario
          Participating Frequently
          September 20, 2018

          Hi.

          I recommend you try this

          Go to Edit> Preferences> Media and remove the checkbox before the item: enable Intel h.264 decoding (requires restart), o (12.1.2) Enable hardware accelerated decoding.

          Restart Premiere.

          If you still have problems with some files, close Premiere and proceed to delete the cache folders; note the link for the instructions:

          https://forums.adobe.com/thread/2152942

          Start Premiere and re-import the file.

            coryw9157581
            coryw9157581Author
            Known Participant
            September 23, 2018

            Ok, so it still isn't working,  On the upside since I created proxies they work and I'm able to edit the footage but not export it to the quality it should be.  Last night I started another project but the files are 1080, I didn't have any errors thrown when I was importing any files.  So could this be an issue with high-resolution video? I'm not sure why that would make a difference but. idk

            juanmario
            juanmario
            Participating Frequently
            September 23, 2018

            The solution to this message "A low-level exception occurred in: Importer MPEG (importer: 39)", is the one of my previous post, but, when it comes to MP4 or MOV.

            The strange thing about this post is because it's M2TS, generally these are 1080, and this is a 4k file error or higher.

            Another strange thing is that by default Premiere 12.1.2 has the Intel decoding for the MTS files disabled.

            I'll have to keep investigating.

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