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Participant
September 26, 2021
Answered

a low level exception occurred in importermpeg importer 25

  • September 26, 2021
  • 1 reply
  • 8109 views

 

There's a huge amount of error. Why is that?
It was useless to move to a disk with plenty of capacity.
I just want to edit the recorded game video.
On Windows Media Player, the video that plays normally...
An error occurs just by importing it to the Premier Pro.
If you edit it as it is and export it, you will get a different result from the preview.
It's broken into green or the screen is off.

The environment.
Window 10.
I'm using NVIDIA geForcetx 1070 as a graphic card.
Memory 16gb.


Things that I tried.
1. Delete cache file.
2. Reinstall Premier Pro in the latest version.
3. Graphics driver update.
4. Change the gpu acceleration option for project settings.

Correct answer Michael Grenadier

glad it helped.  Can you tell us what you did and what problems still remain?   We see all sorts of problems here that may or may not be caused by variable frame rate sources and it always helps to get peoples feedback in these situations.

1 reply

Legend
September 26, 2021

screen recordings are often variable frame rate.  Here's the lowdown


use mediainfo to determine whether your source is variable or constant frame rate

https://mediaarea.net/en/MediaInfo/Download

if it's variable use handbrake to convert to constant frame rate 
https://handbrake.fr
and here's a tutorial on how to use handbrake

https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Randune23
Inspiring
September 2, 2022

I'm not going to HANDBRAKE over 300 files b/c Adobe stopped working.  Ridiculous.  Just when it is working and your super deep into a project does Adobe start displaying errors with no real help in the community pages.  Not mad at you mgrenadier, just venting out loud here.

Participant
December 14, 2023

I don't know if this is gonna help, but I resolved this by changing the codec of the video. I'm recording on mac and then editing on windows, and Apple is notoriously trying to make my life hell by ensuring the audio files are recorded in a format only Apple can read, which is Apple lossless 48000Hz. 
Unfortunately Adobe can't do anything about this, as any other Windows player can't process this audio file either. Not even Quicktime.