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A low level exception occurred in: ImporterMPEG (Importer:39) and (Importer:81)

New Here ,
Oct 10, 2022 Oct 10, 2022

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I have had a problem for a while with importing video files to Premiere Pro. When importing more files, most of them have no problems except a few. All files are from the same camera, same codec, same framerate. I've been getting this error for a while now, there weren't any issues before (meaning couple updates back). I am using the latest version of Premiere Pro.

Here are the suggested solutions that I have tried so far:

  • Deleting all Media Cache files
  • Unchecking "Enable accelerated H.264 Decoding" function

  • Switching off GPU acceleration (CUDA)

Thanks in advance for any help 🙂

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Error or problem , Import

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Adobe Employee ,
Oct 12, 2022 Oct 12, 2022

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Hi Wiktoria,

Sorry. Can you give us more info on your system and media? That would help.

 

Thanks,
Kevin

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Adobe Employee ,
Oct 12, 2022 Oct 12, 2022

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Hi there!

Sorry about that. Could you let us know your OS? Also, would you mind sharing some files with us to test?

 

Thanks,

Kartika

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New Here ,
Feb 08, 2023 Feb 08, 2023

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I'm facing the same issue for the last 2 months with the same error 

Pc specifications are

Amd ryzen 7 4800H

16gb ram Nvidia 1650 graphic card

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New Here ,
Feb 08, 2023 Feb 08, 2023

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Windows 10 and H264 files from sony A7 mark 3

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Community Beginner ,
Mar 16, 2023 Mar 16, 2023

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I'm facing the same problem my PC is alienware m15 r2 , windows 11, I have tried 

  • Deleting all Media Cache files

but the problem still presists

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Community Beginner ,
Apr 06, 2023 Apr 06, 2023

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I have the same problem. Were you able to solve it?

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Community Beginner ,
Apr 08, 2023 Apr 08, 2023

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Nope and it's bugging me despite the fact Adobe released an update recently the problem still exists. I tried shutting down the internet and stopping almost all background programs while working on premier pro but  still the problem comes and goes. I see no one is responding to our problem from Adobe side.

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Community Beginner ,
Apr 06, 2023 Apr 06, 2023

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Have you solved this problem? I have the same one.

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Community Beginner ,
Apr 08, 2023 Apr 08, 2023

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Nope and it's bugging me despite the fact that Adobe released an update recently the problem still exists. I tried shutting down the internet and stopping almost all background programs while working on premier pro but  still the problem comes and goes. I see no one is responding to our problem from Adobe side.

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Community Beginner ,
Apr 07, 2023 Apr 07, 2023

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Im having this bs happening to me as well, on a project that i've been working for a couple of months with absolutetly zero problems until now. Tried deleting the media cache to no avail, some random files get corrupted when I open the project. Some i can relink, others it doesn't let me something about importer error. Great piece of software you guys are running, very reliable indeed. Thanks guys

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New Here ,
Apr 12, 2023 Apr 12, 2023

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This is the final straw. I'm switching to FCP or DaVinci. Adobe release updates that create a new and exciting error and can't be bothered fixing it or replying to this thread. Why am I paying for this software? It's a total joke. I've been working on the same PC with the exact same video files from my camera for the last 5 years and now it just starts failing to randomly import files. The best bit is that sometimes it will import a file but when you go to render the sequence it won't export it so that section of the exported video is black. This is particularly fun when exporting a 90 minute video and I have to recheck the entire thing, find the blank spaces and export the video again with that section replaced. Total joke

 

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New Here ,
Apr 18, 2023 Apr 18, 2023

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Friends!

I'm having the same thing and getting the error A low level exception occurred in: ImporterMPEG (Importer:39) and (Importer:81). This will happen when importing files into Premiere at 50 or 60 frames per second. At 25 I don't get this error. I bought a new camera and then problems began when importing video files. My advice concerns computers on the Windows system. On a Mac, I don't know how. My system is 32 GB RAM. Intel(R) Core(TM) i7-8750H. SSD 2566 GB. Video on another drive. So, what helped me to avoid unpleasant errors when importing in Premiere. I manually increased the swap file. Set the size from 32 gigabytes to 64 gigabytes. This is the swap file and I placed it on the SSD. Premier very quickly finished importing several hundred video files without any errors. I suggest you try to do the same on your own computers. You can always opt out of this and return the settings as they were. Please write if it helped you.

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New Here ,
May 01, 2023 May 01, 2023

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Hey, by swap file do you mean the size of the virtual memory on Windows 10? Can you be any more specific on the passages you made to avoid this issue? Sorry I'm a newbie on this kind of stuff, Thank you !

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Community Beginner ,
Jun 02, 2023 Jun 02, 2023

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Hey, this so far has worked for me so far... I changed the virtual memory to the sdd I am editing on that has a lot more available space. Heres a step by step https://www.windowscentral.com/how-move-virtual-memory-different-drive-windows-10

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Community Beginner ,
Jun 02, 2023 Jun 02, 2023

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LATEST

Thank you very much Dimank this finally fixed my issue!

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