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A low level exception occurred in: ImporterMPEG (Importer:39) and (Importer:81)

New Here ,
Oct 10, 2022 Oct 10, 2022

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I have had a problem for a while with importing video files to Premiere Pro. When importing more files, most of them have no problems except a few. All files are from the same camera, same codec, same framerate. I've been getting this error for a while now, there weren't any issues before (meaning couple updates back). I am using the latest version of Premiere Pro.

Here are the suggested solutions that I have tried so far:

  • Deleting all Media Cache files
  • Unchecking "Enable accelerated H.264 Decoding" function

  • Switching off GPU acceleration (CUDA)

Thanks in advance for any help 🙂

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Error or problem , Import

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Adobe Employee ,
Oct 12, 2022 Oct 12, 2022

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Hi Wiktoria,

Sorry. Can you give us more info on your system and media? That would help.

 

Thanks,
Kevin

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Adobe Employee ,
Oct 12, 2022 Oct 12, 2022

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Hi there!

Sorry about that. Could you let us know your OS? Also, would you mind sharing some files with us to test?

 

Thanks,

Kartika

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