A low level exception occurred in: ImporterMPEG (importer:81)

[XperStudios]

I was working on a project when an error message with the title name appeard. This happened when i reopened Premiere Pro.

Things i did before this:

I used some cool glitch preset transitions in my project before all of this happened. The transitions used some VR glitch effects and required GPU acceleration.

I was deleting some stuff when i came across the Premiere Pro Video Previews folder which was 8Gb, so i decided to delete the files inside the folder. I thought that maybe if i render previews afterwards then they'll go to that folder again, and when i didn't need them then i could just delete them and create new ones (i assume this has something to do with the issue).

When i encountered the issue:

I opened Premiere Pro, and scrub through the timeline when suddenly an error logged with the name of the title and the preview window froze. I could move through the timeline but can't see what i was doing.

The video would start with a black screen and a rise sound effect so i moved the cursor there and then the preview window updated and turned black, but then when i hit play it would stay black.

For a bit more context i used stock footage with 4K resolution while the Sequence settings were:

Resolution: 2048 x 1080 (IMAX 2K)

Color space: Rec 2100

Preview file format: Apple ProRes 422

After the issue occurred i tried troubleshooting and changed my sequence settings to these:

Resolution: (Same)

Color space: Rec 709

Preview file format: I-Frame Only MPEG

Things i noticed:

I saw that the preview window wouldn't freeze until i reached the transitions and play normally when there were no effects. Also i think that was the reason that when i opened the project for the first time when i encountered this issue, the preview window was frozen, because i left the cursor on the transition. But even then Premiere said: "Your system is running low on memory. Please save and proced carefully" (i have to say that my 32 Gb of RAM were not close to being full and my SSD was fine on space too).

Please help me and thank you before hand 🙂

[John T Smith]

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum

[Randune23]

He posted this problem (which I am also having issues with) under Home \ Premiere Pro \ Discussions \ A low level exception occurred in: ImporterMPEG (Importer:81).  So where do we find the answer.  I click on your link and it sends me back to the overall community.  I go into Premiere Pro and type the same issue in the search bar.

I just need to find the answer to this problem b/c every time I am scrubbing my sequence and it scrubs over a MOV file and this error appears.  I have 100s of MOV files in this large project I am working on.  Once the error appears I can no longer play my timeline at all.  I have to close all my windows, restart my PC, restart PP, and as soon as I scrub over one of the MOV files, it locks up again.  As you can maybe imagine this is highly frustrating.

If you cannot answer the question, please tell us where we can maybe find an answer.

Why is this happening???

Randy

PS I have updated my NVIDIA drivers as Kevin M recommends.  I DO NOT want to try to open my project in the latest PP beta to see if it corrects the issue.  Why doesn't it function/work in the normal version?

[Benjamín98A2]

I'm having the same problem right now while doing a same day edit for a couple of hours. It's really frustating and stressful to a point I don't want to work in post production anymore.