Participating Frequently

Answered

A low-level exception occurred in: Mercury Playback GPU Acceleration (CUDA)

Forum|Forum|5 years ago
April 21, 2020
3 replies
6426 views

I really need help. I keep on getting errors that state A low-level exception occurred in: Mercury Playback GPU Acceleration (CUDA) and when I put in titles A low-level exception has occurred in: Adobe Player (Player:5). I don't don't know how to fix this. I went to my project settings and made sure that CUDA was enabled and everything.

This topic has been closed for replies.

Correct answer Peru Bob

.

Participating Frequently

Sorry for the wait, but Premiere Pro 14.2 has just shipped and contains the fix for legacy Titles with GPU Renderer.

What's new and fixed in PPro 14.2:

https://helpx.adobe.com/premiere-pro/using/whats-new.html

https://helpx.adobe.com/premiere-pro/kb/fixed-issues.html

Community Expert

Correct answer

Community Expert

.

Participant

Did you ever find a solution. I am getting the same error for CUDA and OPENCL. I can only use software rendering...

Kevin J. Monahan Jr.

Community Manager

Community Manager

Here you go: https://helpx.adobe.com/premiere-pro/kb/known-issues.html

Should be fixed very, very soon.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Community Expert

Community Expert

https://community.adobe.com/t5/premiere-pro/faq-how-to-solve-low-level-exception-error-after-updating-to-premiere-pro-14-1/td-p/11050854?page=1