About canceling my account membership

Question

Hello, I signed up for Adobe Creative Cloud in June 2025. The email address I used was "22296894@baskent.edu.tr," but the university deactivated it and it's no longer available. In August, I couldn't access my account or use Adobe programs. I signed up again with a new email address: "22296894@mail.baskent.edu.tr." You can see that I registered with this email address. The account membership associated with this email address, "22296894@baskent.edu.tr," is still active, but I can't use it, and the membership fee continues to be deducted from my account. Please help me cancel my membership associated with this email address: "22296894@baskent.edu.tr."

Warren Heaton · Accepted Answer

Hello @burak_1142 :Sorry to hear you're having an issue with your subscription.  For this, you want to reach out to Adobe Support right away and explain the issue.Visit: https://www.adobe.com/about-adobe/contact.htmlA chat bubble should appear at the lower right.  It's an automated assistant, but enter "agent" and you should be prompted to continue via phone or chat.  If you continue via chat, copy and paste what you wrote above.  You should be able to get this resolved.

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