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Question

Adobe CC causes iMac to crash and shut down

Forum|Forum|8 years ago
November 14, 2017
2 replies
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Hi there

On a couple of occasions Adobe Premiere CC has caused two different machines in my office to crash. Any advice on the below would be appreciated (even greater insight into what the error logs are telling us!)

The first machine is a Late 2015 27-inch 5K Retina iMac, 3.2GHz Intel Core i5, 32GB DDR3, AMD Radeon R9 M380 (2GB VRAM). It's running OS X 10.11.1; here's a dump of the relevant part of the crash report from that machine:

Process: Adobe Premiere Pro CC 2017 [1159]

Path: /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

Identifier: com.adobe.PremierePro.CC11

Version: 11.1.2 (11.1.2)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe Premiere Pro CC 2017 [1159]

User ID: 501

Date/Time: 2017-11-08 12:25:39.500 +0000

OS Version: Mac OS X 10.11.1 (15B42)

Report Version: 11

Anonymous UUID: DC4E6495-91D9-2031-E1C0-EB764C6C3D29

Time Awake Since Boot: 2600 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:

Pure virtual function called!

abort() called

Global Trace Buffer (reverse chronological seconds):

45.129463 CFNetwork 0x00007fff86f63163 TCP Conn 0x13cecc380 SSL Handshake DONE

45.162532 CFNetwork 0x00007fff86f6303f TCP Conn 0x13cecc380 starting SSL negotiation

45.162616 CFNetwork 0x00007fff86f61a0f TCP Conn 0x13cecc380 complete. fd: 43, err: 0

45.162754 CFNetwork 0x00007fff86ff01ad TCP Conn 0x13cecc380 event 1. err: 0

45.185248 CFNetwork 0x00007fff86f60cdf TCP Conn 0x13cecc380 started

48.452782 CFNetwork 0x00007fff86f63163 TCP Conn 0x135981090 SSL Handshake DONE

48.740181 CFNetwork 0x00007fff86f6303f TCP Conn 0x135981090 starting SSL negotiation

48.740308 CFNetwork 0x00007fff86f61a0f TCP Conn 0x135981090 complete. fd: 38, err: 0

48.740380 CFNetwork 0x00007fff86ff01ad TCP Conn 0x135981090 event 1. err: 0

48.884764 CFNetwork 0x00007fff86f60cdf TCP Conn 0x135981090 started

49.083559 CFNetwork 0x00007fff86f63163 TCP Conn 0x1239262a0 SSL Handshake DONE

49.532933 CFNetwork 0x00007fff86f6303f TCP Conn 0x1239262a0 starting SSL negotiation

49.533098 CFNetwork 0x00007fff86f61a0f TCP Conn 0x1239262a0 complete. fd: 38, err: 0

49.533164 CFNetwork 0x00007fff86ff01ad TCP Conn 0x1239262a0 event 1. err: 0

49.683253 CFNetwork 0x00007fff86f60cdf TCP Conn 0x1239262a0 started

59.737514 libsystem_trace.dylib 0x00007fff8ccb4102 dyld_image_header_containing_address(0x11e9a3400) failed

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libsystem_kernel.dylib 0x00007fff8c54d0ae __pthread_kill + 10

1 libsystem_pthread.dylib 0x00007fff901ff500 pthread_kill + 90

2 libsystem_c.dylib 0x00007fff9006537b abort + 129

3 libc++abi.dylib 0x00007fff8ff50f81 abort_message + 257

4 libc++abi.dylib 0x00007fff8ff754dc __cxa_pure_virtual + 18

5 libsystem_platform.dylib 0x00007fff88be752a _sigtramp + 26

6 ??? 000000000000000000 0 + 0

7 com.adobe.GPUFoundation.framework 0x000000010ce30546 boost::mutex::lock() + 22

8 com.adobe.GPUFoundation.framework 0x000000010ce30253 boost::unique_lock<boost::mutex>::lock() + 35

9 com.adobe.GPUFoundation.framework 0x000000010ce367e0 GF::Device::AcquireExclusiveAccess() + 48

10 com.adobe.GPUFoundation.framework 0x000000010ce32d43 GF::Device::DestroyContext(bool) + 83

11 com.adobe.GPUFoundation.framework 0x000000010ce5deb2 GF::Terminate() + 98

12 com.adobe.DisplaySurface.framework 0x0000000119ffbfbe DS::Terminate() + 62

13 com.adobe.PlayerMediaCore.framework 0x0000000131669a28 AdobePlayer::PlayerMain::Shutdown() + 24

The second machine is identical to the above but is running OS X 10.11.4. The first two crashes on this machine seem to have been caused by GPU-related errors, the third by an invalid function call when reading in a project:

Process: Adobe Premiere Pro CC 2017 [1242]

Path: /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

Identifier: com.adobe.PremierePro.CC11

Version: 11.1.2 (11.1.2)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe Premiere Pro CC 2017 [1242]

User ID: 501

Date/Time: 2017-10-23 18:41:25.088 +0100

OS Version: Mac OS X 10.11.4 (15E65)

Report Version: 11

Anonymous UUID: 8469664C-E09A-EF4A-143A-02C8C9FE6683

Time Awake Since Boot: 28000 seconds

System Integrity Protection: enabled

Crashed Thread: 8 Dispatch queue: opencl_runtime

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:

abort() called

Application Specific Signatures:

Graphics hardware encountered an error and was reset: 0x0000000e

...

Thread 8 Crashed:: Dispatch queue: opencl_runtime

0 libsystem_kernel.dylib 0x00007fff8f76df06 __pthread_kill + 10

1 libsystem_pthread.dylib 0x00007fff935874ec pthread_kill + 90

2 libsystem_c.dylib 0x00007fff922d5787 __abort + 145

3 libsystem_c.dylib 0x00007fff922d56f6 abort + 144

4 libGPUSupportMercury.dylib 0x00007fff9b8a3e5c gpusGenerateCrashLog + 158

5 com.apple.AMDRadeonX4000GLDriver 0x00000001230259dc 0x123000000 + 154076

6 libGPUSupportMercury.dylib 0x00007fff9b8a4818 gpusQueueSubmitDataBuffers + 162

7 com.apple.AMDRadeonX4000GLDriver 0x0000000123051808 0x123000000 + 333832

8 com.apple.AMDRadeonX4000GLDriver 0x00000001230516ee 0x123000000 + 333550

9 com.apple.AMDRadeonX4000GLDriver 0x0000000123051ab8 gldFlushQueue + 37

------------------

Path: /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

Identifier: com.adobe.PremierePro.CC11

Version: 11.1.2 (11.1.2)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe Premiere Pro CC 2017 [1065]

User ID: 501

Date/Time: 2017-11-01 17:29:21.778 +0000

OS Version: Mac OS X 10.11.4 (15E65)

Report Version: 11

Anonymous UUID: 8469664C-E09A-EF4A-143A-02C8C9FE6683

Time Awake Since Boot: 11000 seconds

System Integrity Protection: enabled

Crashed Thread: 32 Dispatch queue: opencl_runtime

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:

abort() called

Application Specific Signatures:

Graphics hardware encountered an error and was reset: 0x0000000e

...

Thread 32 Crashed:: Dispatch queue: opencl_runtime

0 libsystem_kernel.dylib 0x00007fff8ddd4f06 __pthread_kill + 10

1 libsystem_pthread.dylib 0x00007fff91bee4ec pthread_kill + 90

2 libsystem_c.dylib 0x00007fff9093c787 __abort + 145

3 libsystem_c.dylib 0x00007fff9093c6f6 abort + 144

4 libGPUSupportMercury.dylib 0x00007fff99f0ae5c gpusGenerateCrashLog + 158

5 com.apple.AMDRadeonX4000GLDriver 0x00000001230259dc 0x123000000 + 154076

6 libGPUSupportMercury.dylib 0x00007fff99f0b818 gpusQueueSubmitDataBuffers + 162

7 com.apple.AMDRadeonX4000GLDriver 0x0000000123051808 0x123000000 + 333832

8 com.apple.AMDRadeonX4000GLDriver 0x00000001230516ee 0x123000000 + 333550

9 com.apple.AMDRadeonX4000GLDriver 0x0000000123051ab8 gldFlushQueue + 37

10 com.apple.opencl 0x00007fff924e28fa 0x7fff924dc000 + 26874

11 com.apple.opencl 0x00007fff9250db35 0x7fff924dc000 + 203573

12 com.apple.opencl 0x00007fff9250b3fe 0x7fff924dc000 + 193534

13 com.apple.opencl 0x00007fff924fc7b5 0x7fff924dc000 + 133045

14 com.apple.opencl 0x00007fff924ff9d6 0x7fff924dc000 + 145878

15 libdispatch.dylib 0x00007fff8ffd840b _dispatch_client_callout + 8

16 libdispatch.dylib 0x00007fff8ffdd03b _dispatch_queue_drain + 754

17 libdispatch.dylib 0x00007fff8ffe3707 _dispatch_queue_invoke + 549

18 libdispatch.dylib 0x00007fff8ffdbd53 _dispatch_root_queue_drain + 538

19 libdispatch.dylib 0x00007fff8ffdbb00 _dispatch_worker_thread3 + 91

20 libsystem_pthread.dylib 0x00007fff91beb4de _pthread_wqthread + 1129

21 libsystem_pthread.dylib 0x00007fff91be9341 start_wqthread + 13

------------------

Process: Adobe Premiere Pro CC 2017 [1580]

Path: /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

Identifier: com.adobe.PremierePro.CC11

Version: 11.1.2 (11.1.2)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Adobe Premiere Pro CC 2017 [1580]

User ID: 501

Date/Time: 2017-11-07 12:39:56.278 +0000

OS Version: Mac OS X 10.11.4 (15E65)

Report Version: 11

Anonymous UUID: 8469664C-E09A-EF4A-143A-02C8C9FE6683

Time Awake Since Boot: 75000 seconds

System Integrity Protection: enabled

Crashed Thread: 24 Dispatch queue: com.apple.root.utility-qos

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:

terminating with unexpected exception of type XMP_Error

abort() called

...

Thread 24 Crashed:: Dispatch queue: com.apple.root.utility-qos

0 libsystem_kernel.dylib 0x00007fff8f603f06 __pthread_kill + 10

1 libsystem_pthread.dylib 0x00007fff9341d4ec pthread_kill + 90

2 libsystem_c.dylib 0x00007fff9216b787 __abort + 145

3 libsystem_c.dylib 0x00007fff9216b6f6 abort + 144

4 libc++abi.dylib 0x00007fff8d548f81 abort_message + 257

5 libc++abi.dylib 0x00007fff8d56ea47 default_terminate_handler() + 267

6 libobjc.A.dylib 0x00007fff9a4746c3 _objc_terminate() + 124

7 libc++abi.dylib 0x00007fff8d56c19e std::__terminate(void (*)()) + 8

8 libc++abi.dylib 0x00007fff8d56c213 std::terminate() + 51

9 libc++abi.dylib 0x00007fff8d56c164 std::__unexpected(void (*)()) + 6

10 libc++abi.dylib 0x00007fff8d56cb2e __cxa_call_unexpected + 125

11 com.adobe.AdobeXMPFiles 0x000000011642ac17 XMPFiles::~XMPFiles() + 647

12 com.adobe.AdobeXMPFiles 0x000000011642ac3e XMPFiles::~XMPFiles() + 14

------------------

Thanks

Jack

This topic has been closed for replies.

Kanikas

Community Manager

Moving to Premiere Pro CC

kglad

Community Expert

Premiere crashing "Graphics hardware encountered an error and was reset" NVIDIA GT 750M

if that fails to help, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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