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J
Jared DFTZ
Participant
April 27, 2019
Question

Adobe creative cloud programs crashing unexpectedly for no reason

  • April 27, 2019
  • 2 replies
  • 412 views

when i use programs such as media encoder, premier pro and after effects. they all crash when i do something simple like click on something and it happens randomly, sometimes it will happen sometimes not but its very often. and when i try to render in any of the programs it either crashes or crahes by stopping at the end or a random time frame while rendering and when i click in the program to try to continue it stops responding and crashes. i just bought adobe creative cloud yesterday and i really need to upload an much due video to youtube ASAP. please help.

    This topic has been closed for replies.

    2 replies

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    April 27, 2019

    Discussion successfully moved from Adobe Creative Cloud to Premiere Pro

    I moved the question to Premiere Pro even that also Adobe Media Encoder (AME)​ and After Effects​ here referred are. A more knowledgable moderator may move this further as soon as more details are known.

    First of all, you should post your configuration: OS and version, memory, GPU...

    Please make sure that your graphics drivers are up to date.

    ABAMBO | Hard- and Software Engineer | Photographer
    J
    Jared DFTZAuthor
    Participant
    April 27, 2019

    Is there a way to just automatically optimize the programs for my laptop?

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    April 27, 2019

    I do not know what you understand of "automatic". There are only a few things that help:

    • a fast CPU
    • a lot of memory
    • a fast GPU
    • enough and fast disk space
    • current drivers and OS for the whole system.
    ABAMBO | Hard- and Software Engineer | Photographer
    J
    Jared DFTZAuthor
    Participant
    April 27, 2019

    actually when i do quite alot of normal things in the programs it crashes. just now i tried rendering again in media encoder and it stoped at the last thirteen seconds (its been like that for an hour now and in past renders its been like that for multiple. so i pressed the stop button to stop the broken render but the program stopped responding and crashed yet again...

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