Adobe Dynamic Link doesn't work

Question

I'm having problems with Adobe Dynamic Link, I have Premiere Pro (22.1.2) and After Effects (22.2) version. I had updated to the latest version but I had problems with the Dynamic link and went back to the version I mentioned above. When I try to link a media the program finds the file I need, but when I click Ok it crashes the program and closes. When I try to import something through Dynamic Link it keeps connecting to the project and never loads.

I already tried to restart the computer, my computer is Windows 10, 16GB RAM, Inter Core i5

Any idea what could be happening?

Peru Bob · Answer

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

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