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simon_liu
Participant
January 1, 2019
Answered

Adobe Hardware Acceleration Disabled

  • January 1, 2019
  • 1 reply
  • 1551 views

Hi everyone,

I am looking for a solution to my Adobe Mercury Open CL GPU acceleration being disabled (greyed out). I tried what different videos and forum posts recommended but they didn't really fix anything. Any help is appreciated and my pc specs are listed below.

CPU: AMD Ryzen 7 1700X

RAM: 16 GB Corsair DDR4

GPU: Radeon RX 580 8GB

OS: Windows 10

Thanks.

This topic has been closed for replies.
Correct answer Ann Bens

Yes I uninstalled and reinstalled my AMD drivers to the latest version from the website. Seems that nothing changed.


Try rolling back a driver.

1 reply

R Neil Haugen
R Neil Haugen
Legend
January 1, 2019

Do you have any other options?

Everyone's mileage always varies ...
S
simon_liuAuthor
Participant
January 1, 2019

It only shows "Mercury Playback Engine Software Only" and I can't select anything else. I can enable it on my older macbook pro flawlessly using opencl or metal.

S
simon_liuAuthor
Participant
January 2, 2019

Try rolling back a driver.


Seems like that worked out. I rolled back my graphics driver to a previous version (which then opencl seemed to be enabled), and then updated my driver to the latest. OpenCL seems to be working after I did that.

Thanks for the help everyone!

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