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Adobe Home Screen Format Changed and doesn't show recent files/projects anymore

Community Beginner ,
Oct 05, 2023 Oct 05, 2023

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Adobe Home Screen No Longer Shows Recent Files All of A sudden and I don't know how to fix it. The first  picture is how it used to look moments ago (and is the layout I prefer) and the image on the bottom is how it looks now.  

 

I don't understand. Please help me fix.

ILnB2-nA.jpg

LCuIgu9K.jpg

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Formats , User interface or workspaces

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correct answers 2 Correct answers

Adobe Employee , Oct 05, 2023 Oct 05, 2023

The problem has been corrected but it may take up to 24 hrs before the change is pushed out to your system. The quickest way to get this fix is to do the following:

Manually delete the folder 'data' that is located at

Mac -   ~/Library/Caches/Adobe/CCX Welcome/

Win -    %userprofile%\AppData\Roaming\Adobe\CCX Welcome\

 

This will clear the cache folder and will allow the fix to be immediately updated on your system.

 

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Adobe Employee , Oct 06, 2023 Oct 06, 2023

The corrected marketing campaign will eventually be downloaded to your system (it may take up to 48 hrs the cache to updated) so you don't have to delete the folder.  You can still see your recent file list by bringing up File>Open Recent from the Homescreen to see your most recent projects.

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Adobe Employee ,
Oct 05, 2023 Oct 05, 2023

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Hi @Sierra2753096790a2,

Did you reinstall or reset preferences? Please let us know.

 

Thanks,
Kevin

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Adobe Employee ,
Oct 05, 2023 Oct 05, 2023

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We are investigating this problem.  It appears to be occuring in multiple release.

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Community Beginner ,
Oct 05, 2023 Oct 05, 2023

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Hi thank you for your quick response! And no I didn't do anything different for it to result in that. 

 

After I did get this though, I tried un installing adobe and even signing out and signing back in. I also tried to restart my computer in a desperate attempt

 

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Community Beginner ,
Oct 05, 2023 Oct 05, 2023

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Hi, 

 

thank you for your response! I tried to re install after this problem occured and nothing worked. 

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Adobe Employee ,
Oct 05, 2023 Oct 05, 2023

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The problem has been corrected but it may take up to 24 hrs before the change is pushed out to your system. The quickest way to get this fix is to do the following:

Manually delete the folder 'data' that is located at

Mac -   ~/Library/Caches/Adobe/CCX Welcome/

Win -    %userprofile%\AppData\Roaming\Adobe\CCX Welcome\

 

This will clear the cache folder and will allow the fix to be immediately updated on your system.

 

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Community Beginner ,
Oct 06, 2023 Oct 06, 2023

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This same thing has happened to me, where I don't have my recent projects upon startup. 

I'm running Premiere Pro 23.6.0  - I tried to find and follow the file path you provided to delete the "data' folder and I'm not seeing the Adobe/CCX Welcome. 

Will this eventually resolve itself without needing to delete the data folder?  Thanks

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Adobe Employee ,
Oct 06, 2023 Oct 06, 2023

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The corrected marketing campaign will eventually be downloaded to your system (it may take up to 48 hrs the cache to updated) so you don't have to delete the folder.  You can still see your recent file list by bringing up File>Open Recent from the Homescreen to see your most recent projects.

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Community Beginner ,
Oct 06, 2023 Oct 06, 2023

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Ok, thank you.  

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Participant ,
Jan 29, 2024 Jan 29, 2024

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I came across this thread and thought you might be able to answer a question for me.

I am trying to speed up my 2018 MacBook Air, Monterey. One of the things I'm doing is freeing up hard drive space, and I read you could delete the Adobe folder in ~/Library/Caches/Adobe  . I see that it is 291mb, most of which is in the subfolder CCX Welcome.

So can I delete that CCX Welcome folder completely? Or the Adobe folder, or indeed all the folders in ~/Library/Caches/

Thank you.

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