Adobe Home Screen Format Changed and doesn't show recent files/projects anymore

[Sierra2753096790a2]

Adobe Home Screen No Longer Shows Recent Files All of A sudden and I don't know how to fix it. The first  picture is how it used to look moments ago (and is the layout I prefer) and the image on the bottom is how it looks now.  

I don't understand. Please help me fix.

 

 

[Kevin-Monahan]

Hi @Sierra2753096790a2,

Did you reinstall or reset preferences? Please let us know.

Thanks,
Kevin

[EugeneLew]

We are investigating this problem.  It appears to be occuring in multiple release.

[Sierra2753096790a2]

Hi thank you for your quick response! And no I didn't do anything different for it to result in that. 

After I did get this though, I tried un installing adobe and even signing out and signing back in. I also tried to restart my computer in a desperate attempt

[Sierra2753096790a2]

Hi, 

thank you for your response! I tried to re install after this problem occured and nothing worked. 

[EugeneLew · Accepted solution]

The problem has been corrected but it may take up to 24 hrs before the change is pushed out to your system. The quickest way to get this fix is to do the following:

Manually delete the folder 'data' that is located at

Mac -   ~/Library/Caches/Adobe/CCX Welcome/

Win -    %userprofile%\AppData\Roaming\Adobe\CCX Welcome\

This will clear the cache folder and will allow the fix to be immediately updated on your system.

[Steph B.]

This same thing has happened to me, where I don't have my recent projects upon startup. 

I'm running Premiere Pro 23.6.0  - I tried to find and follow the file path you provided to delete the "data' folder and I'm not seeing the Adobe/CCX Welcome. 

Will this eventually resolve itself without needing to delete the data folder?  Thanks

[EugeneLew · Accepted solution]

The corrected marketing campaign will eventually be downloaded to your system (it may take up to 48 hrs the cache to updated) so you don't have to delete the folder.  You can still see your recent file list by bringing up File>Open Recent from the Homescreen to see your most recent projects.

[Steph B.]

Ok, thank you.