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M
marcofamaonline
Participating Frequently
November 27, 2018
Answered

Adobe Media Encoder CC exports video with no audio (still in 2018!)

  • November 27, 2018
  • 2 replies
  • 9800 views

hey Adobe,

are you still giving support to your clients?

I didn't want to open a new thread, hence provided my follow up to

No audio when using 2017 Media Encoder

but didn't get any help from you. 😕😕

How should I solve my problem?

If I take a video file and try converting it with AME, basically its output has no audio track associated.

I found out (please see the other thread) that I have the same issue of the other user who understood that if the audio track is in the Stream 1, the audio is not exported.

I also provided a screenshot for your convenience.

Anyone can help?

thanks

Marco

    This topic has been closed for replies.
    Correct answer Kevin J. Monahan Jr.

    how can I submit the bug report, Mo?

    I've never done it yet

    For the videos, I'm sorry but they are confidential and I cannot send any of them to you or make it available on Internet.

    So I'm at a dead end as everyone else it's a real shame no one has ever made it.

    I mean, I see posts like this from probably 2014 :/

    however Mo, I know it's nothing on you so don't take me wrong, I'm just super annoyed with Adobe ME CC this time.

    Please just let me know how I can submit it and I will, if you can't do it for me.

    thanks


    Hi Marco,

    If these are screen captures, often the audio is muxed, so Premiere Pro and AME cannot read it. You need to "demux" that audio before importing it. Several free programs online can help you with that. Demux the audio, import it, export it, then see if you have audio. Report back with results.

    Thanks,
    Kevin

    2 replies

    Mo Moolla
    Mo Moolla
    Legend
    November 27, 2018

    Next step: Lets reset the preferences

    To restore default preference settings, hold down the Shift key while the application is starting (for both Windows and mac OS).

    Lets hope this works

    M
    marcofamaonlineAuthor
    Participating Frequently
    November 27, 2018

    I already did this as per my other thread, but have done it again now.

    Basically the app was closed.

    Pressed Shift

    While keeping it pressed, clicked on AME icon

    kept it pushed until I saw the final user interface, and released

    Now created two streams, one with Stereo and one with 5.1

    Encoding... keep you posted.

    M
    marcofamaonlineAuthor
    Participating Frequently
    November 27, 2018

    Nothing at all.

    Still doesn't work, either in Stereo or 5.1

    Still the same problem everyone talks about from years

    any ideas?

    Mo Moolla
    Mo Moolla
    Legend
    November 27, 2018

    Hi Marco

    I have read through the previous thread created and it seems there was no solution to your problem.

    In order to recreate this problem and troubleshoot I would need to have the files you are using. But until then lets do this:

    It could be one of several issues so lets start by asking a few questions:

    1. What version of PP are you on?

    2. What version if ME are you on?

    3. Post a screen grab of your sequence settings plz

    4. Post a screen grab of your audio properties 

    5. What is the output setting you are exporting to?

    6. Have you tried this: If your audio is on track 1, move to to track 2, send to ME and rendering audio and let me know what happens.

    I am not concerned about your hardware setup as a loss of audio rarely relates to RAM, CPU or GPU.

    Mo

    M
    marcofamaonlineAuthor
    Participating Frequently
    November 27, 2018

    hey Mo

    thanks for the reply

    I can see there are NO updates so it means it's the latest.

    but for the sake of clarity:

    Regarding pt 6 I didn't try cause I am NOT using PP but jumped already to AME.

    Does it make sense?

    thanks

    Mo Moolla
    Mo Moolla
    Legend
    November 27, 2018

    Hi Dave yes it all makes sense.

    I would suggest the following.

    Re-encode (transcode) the footage in ME and drop that into the PP timeline

    Its a long route to take but its the only way to check if this is whats causing the audio drop out

    Or simply transcode the AVC to a .wav file and bring in separately (keep frequencies and bitrate the same)

    Mo

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