Skip to main content
B
berkgun
Participant
November 24, 2020
Question

Adobe Player (Player:55)

  • November 24, 2020
  • 2 replies
  • 4293 views

Hi there,

While editing a video, after 1 hour mark i get "A low-level exception occured in: Adobe Player (Player:55) error. I'm using v14.6 and tried going back to 14.5, tried software only rendering, tried cleaning my cache, deleting previews.

Any tips or solutions?

    2 replies

    KristianTalje
    KristianTalje
    Inspiring
    September 15, 2021

    Hello,


    Im still getting this problem in 2021. Have adobe come up with a fix on this? Feels like it happens on bigger projects where there are alot of assets. 

    Would appreciate a reponse on this topic from an Adobe expert!

    M
    Michael Grenadier
    Legend
    September 15, 2021

    can't help unless we have all the requested info (and even then, it's never easy to diagnose remotely)...

     

    What are your source properties and sequence settings.  If you need help figuring out this info, post back.  You might also tell us where your sources come from.  If any of your sources are from screen recordings or shot on a smartphone, the problem may be that you have clips with variable frame rates...  do a quick search here for the solution or post back and I'll fill you in.

     

    I pretty much scan all the posts here and can't remember ever having seen this problem which probably points to either something specific to your hardware/software, or something unusual in your workflow.

     

    You might try "smart rendering"

    https://community.adobe.com/t5/premiere-pro-discussions/faq-what-is-smart-rendering/td-p/10648488

     

    KristianTalje
    KristianTalje
    Inspiring
    September 15, 2021

    Hi!


    this was actually very helpful since this is screen recording. But as far as I can tell, I screenrecord specifically at 25 FPS and I shoot at 25 FPS. 

    Source properties and screen recording are the same as the video since what I do is that I create a sequence from my video properties. That way there should be 100% no issue withe sequenece I suppose?

     

    I will check out the link you made and I will post back if I find out something. Thanks. 

    M
    Michael Grenadier
    Legend
    November 24, 2020

    Please tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card and source properties and sequence settings. 

    B
    berkgunAuthor
    Participant
    November 24, 2020

    AMD Ryzen 7 1700X

    16GB Ram

    Windows 10 Pro - 20H2

    Nvidia GF 980ti

     

    Sequence: 2880x1440, 25 fps

     

    Both of the renderer choice have the same outcome.

    Going back to 14.0.4 solves it btw.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices