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Div3GencE
Inspiring
April 6, 2017
Answered

Adobe Premiere Bug?

  • April 6, 2017
  • 8 replies
  • 794 views

Okay,

So I have had this problem within, Adobe Premiere that started today. I am not sure if it's the crop tool that is causing the issue or the codec.

every time I attempt to crop or edit the video the source playback goes to a grey screen and only plays sound. The scrum bar won't move whilst

playing either. I ain't sure if it is due to a recent update but I am loosing my mind trying to fix it.

It is really annoying as I am an avid creator on YouTube, I need Premiere!

This topic has been closed for replies.
Correct answer Div3GencE

I did a windows system Restart, seems to have fixed it for now.

8 replies

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Div3GencEAuthorCorrect answer
Inspiring
April 7, 2017

I did a windows system Restart, seems to have fixed it for now.

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Div3GencEAuthor
Inspiring
April 7, 2017

Where would I begin to look? I've checked all the latest drivers are installed.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 7, 2017

Try rolling back the driver.

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Div3GencEAuthor
Inspiring
April 7, 2017

Here's what's happening.

I'm starting to think a clean re-install is the only option.

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excited_Genie16B8
Legend
April 7, 2017

This seems like a graphics issue.  I'd look there.

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Div3GencEAuthor
Inspiring
April 7, 2017

I've tried updating / reverting back to old software. Nothing

I really don't want to do a full restore if I can help it.

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Div3GencEAuthor
Inspiring
April 7, 2017

This is the exact issue I am having this guy explains it better.

"I am having this issue now. I can move the marker in the timeline, save and do other actions but I can't get the monitor to change frames. No playback in either monitor or source monitor."

Also for some reason, these are the only GPU options I have. I ain't sure if that is the cause...

   

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excited_Genie16B8
Legend
April 7, 2017

Try updating to 2017.0.2.

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Div3GencEAuthor
Inspiring
April 7, 2017

I am using Premiere Pro CC 2017: 11.0

Graphics drivers are up to date. Also checked the device manager and it said it's working.

I got a 980ti. Driver version 381.65

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 7, 2017

Does your media match the sequence settings?

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Div3GencEAuthor
Inspiring
April 6, 2017

Hey Peru,

I am using Adobe Premiere CC 2017.

Yes I have tried the basic or resetting and uninstalling.

It is very annoying as you can imagine.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 6, 2017

Div3GencE  wrote

Hey Peru,

I am using Adobe Premiere CC 2017.

Which version number?

How about the graphics drivers?

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 6, 2017

What version of Premiere Pro?

Have you tried resetting the preferences?

Have you tried updating or rolling back the video driver?

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