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jorgecotrinax
jorgecotrinax
Participating Frequently
June 10, 2020
Answered

Adobe premiere green lines bug

  • June 10, 2020
  • 14 replies
  • 14976 views

I have updated my GPU which is an Intel UHD Graphics 630 which I have used very well for a long time, but after that some green lines have appeared when creating a sequence and if I tried everything I did that from only Mercury software and as I said before my GPU is updated, how can I fix it please help 😭 😭 😭 😭 I am in the trial version ...

    This topic has been closed for replies.
    Correct answer Justlikeyou

    I had the same issue just recently and I noticed quite a number of post with the same issue in the last few days.  I did a bit of troubleshooting, it's not Windows 10 updates, but it's the video driver.  In my case, I have an even weaker integrated Intel Graphic 520, I recently updated the driver through Intel and Premiere didn't like it.  I downgraded my driver and used the Adobe baseline one:

    https://helpx.adobe.com/x-productkb/multi/drivers-video-win-intel.html

    Everything is fine after the downgrade on both Premier Pro 2019 v. 13.15 and 2020 v. 14.2. I'm assuming any version in between will be fine.

    14 replies

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    J
    JustlikeyouCorrect answer
    Participating Frequently
    June 13, 2020

    I had the same issue just recently and I noticed quite a number of post with the same issue in the last few days.  I did a bit of troubleshooting, it's not Windows 10 updates, but it's the video driver.  In my case, I have an even weaker integrated Intel Graphic 520, I recently updated the driver through Intel and Premiere didn't like it.  I downgraded my driver and used the Adobe baseline one:

    https://helpx.adobe.com/x-productkb/multi/drivers-video-win-intel.html

    Everything is fine after the downgrade on both Premier Pro 2019 v. 13.15 and 2020 v. 14.2. I'm assuming any version in between will be fine.

      jorgecotrinax
      jorgecotrinaxAuthor
      Participating Frequently
      June 14, 2020

      thanks for your answer I have tried it and it works perfectly although as I use that gpu for some games unfortunately I will have to keep my gpu updated, I hope adobe takes an update which is compatible

      S
      Sami Succar
      Inspiring
      June 11, 2020

      (removed)

      R
      Román Aguilar
      Participant
      June 11, 2020

      I have the same problem, I used to work without problems, but when I install the drivers for Intel GPU 630 those lines appears in my work, but it's only in Premiere, cause in After I can work

        R Neil Haugen
        R Neil Haugen
        Legend
        June 11, 2020

        What is your Project dialog setting for Mercury Acceleration?

         

        Neil

        Everyone's mileage always varies ...
          R Neil Haugen
          R Neil Haugen
          Legend
          June 10, 2020

          I don't think the 630 is usable with Premiere 2020, but RJL (if he pops in) would know for certain. That is a rather low-capability on-board graphics chip, nowhere near the capability of a full "discrete" graphics card, a full GPU.

           

           

          Neil

          Everyone's mileage always varies ...
            jorgecotrinax
            jorgecotrinaxAuthor
            Participating Frequently
            June 10, 2020

            Thank you for your answer, well I have been using the adove premier for the last few months without problems but I will take it into account, what do you mean by RJL?

             

            R Neil Haugen
            R Neil Haugen
            Legend
            June 11, 2020

            He's another user who helps out here a lot. He's got an amazing depth of tech knowledge.

             

            Neil

            Everyone's mileage always varies ...
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