Adobe premiere keep crashing lagging 2023

[keabdullah]

hi,

i have updated adobe premiere pro last version  2023

i updated my nvidia card

and updated my windows 11

deleted the app and reinstall

deleted all the preferences

lower the play back resolution

and done all things that may lag my playback..

the whole labtop lag and crash when i hit the play button to check my work !!

i cannot even close the app !!

its a very simple video editing, somthing is wrong 

PLEASE HELP

 Labtop 

Processor : 12th Gen Intel(R) Core(TM) i9-12900H 2.50 GHz

RAM 16

Card : NVIDIA RTX 3060 STUDIO DRIVER

[Kartika Rawat]

Hi keabdullah!

Sorry about the crash. What's the source of the media files that you're editing? Could you check if there's an update available for the GPU driver? 

Let us know. 

Thanks,

Kartika

[arttoptygin5DAA]

I have exactly the same problem when I work with prores quick time , the videos were shot on an iphone

[arttoptygin5DAA]

have you found a solution?

[Benjamín98A2]

Having the same problem rightnow, Premiere is a nightmare

[arttoptygin5DAA]

and so, I noticed one pattern. my project consisted entirely of videos in apple pro-res quicktime, shot on iphone 13. I consulted with a friend of the video operator and editor and he confirmed that pro-res does not work very well with premiere pro yet

[arttoptygin5DAA]

at the same time, I opened old projects with videos of another codec and everything worked as stable as possible

[Kevin-Monahan]

Hi @arttoptygin5DAA,

Feel free to link us to a sample file so that we can test your media from our end. Hope the community can help!

Thanks,
Kevin