Skip to main content
J
Joaquín Herrera
Participant
July 1, 2020
Question

Adobe Premiere Pro 2020 crashing on startup

I get a crash report everytime I open Premiere Pro 2020, and it closes automatically. After Effects works but it also generates a crash report on startup.

 

These are my pc specs:

Windows 10 Home

Intel Core i5-4460U CPU @ 3.20 GHz

RAM 8,00 GB

64 bit OS

AMD Radeon R9 270x

 

I attached the crash report below.

    3 commentaires

    Jeff Bugbee
    Community Expert
    Jeff BugbeeCommunity Expert
    Community Expert
    July 10, 2020

    Someone else had a similar issue, take a look here:

    https://community.amd.com/thread/240586

     

    Your error report is showing this as well:

    Application Specific Information:
    C:\Windows\SYSTEM32\igdrcl64.dll

     

    According to the above thread, there's an issue with an out of date DLL file. The other user reenabled his onboard GFX chip in the BIOS, ran the Intel driver update and it updated that DLL file and resolved his issue.

    J
    Joaquín HerreraAuteur
    Participant
    July 15, 2020

    Well, I don't use my onboard GPU since I have an AMD graphics card so I don't see how this would fix it. I'll still try to update the motherboard (haven't done that yet) and GPU drivers (there's a new driver update available).

    Jeff Bugbee
    Community Expert
    Jeff BugbeeCommunity Expert
    Community Expert
    July 16, 2020

    The user in that thread didn't use it either, he had to specifically enable it in order to update it. But for whatever reason, it resolved his issue.

    Jeff Bugbee
    Community Expert
    Jeff BugbeeCommunity Expert
    Community Expert
    July 10, 2020

    This report is not from an Intel system, it's from an AMD system. Did you somehow find and upload an error report from another system?

     

    System Information:
    Processor Architecture: PROCESSOR_ARCHITECTURE_AMD64
    Number of processors: 4
    Processor type: PROCESSOR_AMD_X8664
    Processor level: 6
    Processor revision: 15363

    J
    Joaquín HerreraAuteur
    Participant
    July 15, 2020

    That's extremely odd! The file I uploaded is the last one that appeared in my desktop, as a crash file is created everytime I start Premiere. My motherboard is an ASUS (H81M-K) and my GPU an is AMD (Radeon R9 270x). But my microprocessor is certainly an Intel i5. I can start the program again and send a new crash report but I'm very confused so far

    J
    Community Expert
    John V KnowlesCommunity Expert
    Community Expert
    July 1, 2020

    Some clues in there. Right near the top it says "Memory failed." Is it possible you have bad RAM?

    I would also add that your computers specs are rather low; an i7 would be better for editing and 8GB RAM is the bare minimum (I would have at least 16GB). 

     

    HTH,

    JVK

    -------------------------------------------------------------------------JVK | Editor/Designer/Software Instructor. Pr, Ae, Ch, Ps, Ai, Id
    J
    Joaquín HerreraAuteur
    Participant
    July 10, 2020

    I don't think the RAM is bad at all. And as far as I'm concerned, these computer specs are more than sufficient to run the program. The pc performs perfectly well in a wide variety of tasks, including games with high quality graphics. I've had worse computers that can run Premiere and the minimum requirementes according to Adobe's website are 8 GB RAM and a 2 GB VRAM GPU, which I do have. I can edit perfectly well in After Effects and Photoshop works perfectly fine, so it doesn't make sense to me that the RAM would be bad.

    Conditions d'utilisationAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices