Adobe Premiere Pro 2020 has blank Start Panel even after reinstall.

[joshb30076778]

I'm running windows 10 and the latest version of Premiere Pro 2020. My Adobe software is all installed on my primary hard drive (C:) but a lot of my project files were on my file storage secondary hard drive (E:). About a week ago my E: drive died. I was able to get all of the files I wanted off it but had to replace the drive. 

I didn't think this would affect Premiere Pro at all but apparently it did because ever since my drive problem the Start Panel of Adobe Premiere Pro has been blank with a blue loading indicator circle animation. This was is also the case with a few other Adobe products namely After Effects 2020 and Illustrator.

I have tried uninstalling these pieces of software and telling CC to remove all preferences when I did so. I also tried the trick of holding ALT (as well as SHIFT ALT) while the software opens to reset plugins and preferences. That didn't seem to help at all either.

I have googled this issue every day for about a week and have yet to find an actual solution. Any help would be appreciated. Thanks in advance!

[joshb30076778 · Accepted solution]

Found a fix. 

Things I tried that didn't work:

1. Uninstalling everything, running the cleaner tool, and reinstalling everything. 

2. Holding ALT at startup, and holding SHIFT ALT at startup.

3. Uninstalling and reinstalling Visual C++ Redistribution Packages from Microsoft.

The answer? Close out of Adobe software. Go to C:\Program Files (x86)\Common Files\Adobe\CEP\Extensions then delete every single folder inside that folder and restart Adobe. Hopefully, this helps someone out there. 

That fixed it. 

[MandyDroid_]

Thanks for th einformation. This did not correct the issu ein Premiere Pro 2021 and AE.

[Kevin-Monahan]

Cool. Did you find that fix on the forum? If not, where did you locate this solution? I am fairly certain that we have a bug filed for this issue.

Thanks,
Kevin