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joshb30076778
Participant
May 2, 2020
Answered

Adobe Premiere Pro 2020 has blank Start Panel even after reinstall.

  • May 2, 2020
  • 2 replies
  • 2101 views

I'm running windows 10 and the latest version of Premiere Pro 2020. My Adobe software is all installed on my primary hard drive (C:) but a lot of my project files were on my file storage secondary hard drive (E:). About a week ago my E: drive died. I was able to get all of the files I wanted off it but had to replace the drive. 

 

I didn't think this would affect Premiere Pro at all but apparently it did because ever since my drive problem the Start Panel of Adobe Premiere Pro has been blank with a blue loading indicator circle animation. This was is also the case with a few other Adobe products namely After Effects 2020 and Illustrator.

 

I have tried uninstalling these pieces of software and telling CC to remove all preferences when I did so. I also tried the trick of holding ALT (as well as SHIFT ALT) while the software opens to reset plugins and preferences. That didn't seem to help at all either.

 

I have googled this issue every day for about a week and have yet to find an actual solution. Any help would be appreciated. Thanks in advance!

    This topic has been closed for replies.
    Correct answer joshb30076778

    Found a fix. 

     

    Things I tried that didn't work:

    1. Uninstalling everything, running the cleaner tool, and reinstalling everything. 

    2. Holding ALT at startup, and holding SHIFT ALT at startup.

    3. Uninstalling and reinstalling Visual C++ Redistribution Packages from Microsoft.

     

    The answer? Close out of Adobe software. Go to C:\Program Files (x86)\Common Files\Adobe\CEP\Extensions then delete every single folder inside that folder and restart Adobe. Hopefully, this helps someone out there. 

     

    That fixed it. 

    2 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    May 6, 2020

    Cool. Did you find that fix on the forum? If not, where did you locate this solution? I am fairly certain that we have a bug filed for this issue.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    J
    joshb30076778AuthorCorrect answer
    Participant
    May 6, 2020

    Found a fix. 

     

    Things I tried that didn't work:

    1. Uninstalling everything, running the cleaner tool, and reinstalling everything. 

    2. Holding ALT at startup, and holding SHIFT ALT at startup.

    3. Uninstalling and reinstalling Visual C++ Redistribution Packages from Microsoft.

     

    The answer? Close out of Adobe software. Go to C:\Program Files (x86)\Common Files\Adobe\CEP\Extensions then delete every single folder inside that folder and restart Adobe. Hopefully, this helps someone out there. 

     

    That fixed it. 

      MandyDroid_
      MandyDroid_
      Participating Frequently
      June 17, 2021

      Thanks for th einformation. This did not correct the issu ein Premiere Pro 2021 and AE.

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