Adobe Premiere Pro 24.0/23.6 constantly crashes in various situations | Windows 11
- October 28, 2023
- 8 replies
- 1497 views
Since the beginning of the purchase and use of Adobe Premier Pro, the program has been constantly crashing under various scenarios and situations. Most often this occurs when trying to view the video in the editor, importing new files and rendering the video (not the only scenarios).
Please familiarize yourself with the technical characteristics of the laptop being used (HP Spectre X360 16):
PROCESSOR - Intel® Core™ i7 1360P (13th Generation)
MEMORY - 16 GB RAM
STORAGE - 1 TB SSD
GRAPHICS - Intel® Arc™ A370M (4 GB)
As solutions, I have already tried closing all active programs that could work in parallel, as well as resetting preferences and clearing the media cache, I also tried to reproduce this behavior in two different versions (24.0 and 23.6) - two of them have the same problems, in 24.0 it occurs more often with any actions (for example, changing the speed of the video), when in 23.6 it occurs mostly with rendering (it is almost impossible, must use a Media Encoder). I also performed a full update of all drivers, the problem existed as it did and still exists.
I understand that most likely the problem is in the system itself, but I can't find any sign of why this is happening. Also, let me attach a screenshot of the system performance at the time of one of the crashes, which shows that the system is more than ready for additional load.
Any recommendations and ideas to solve this critical problem would be greatly appreciated.
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