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Nick Fawbert
Inspiring
January 6, 2015
Answered

Adobe Premiere Pro CC 2014.2 Unusuable - Crash

  • January 6, 2015
  • 5 replies
  • 15206 views

Hi, just updated to Premier Pro CC 2014.2, and it's unusuable.

Drivers all updated, Windows 7 Pro. Intel Core i7 8GB Ram 64 bit

Application crashes within usually 1-2 minutes of launch at random moments:

Import transparent PNG 900px wide - instant crash

Import non transparent PNG similar size - no instant crash, can add transitions, but crashes within 2 mins

Import video sequence - instant crash on preview in media browser

Create colour matte - instant crash

Examples as follows:

Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x0000000000000004

Faulting process id: 0x1ff8

Faulting application start time: 0x01d0297d48ce56a9

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe

Faulting module path: unknown

Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a

Faulting module name: igdrcl64.dll, version: 10.18.10.3960, time stamp: 0x54299cb8

Exception code: 0x40000015

Fault offset: 0x00000000000b7a16

Faulting process id: 0x83c

Faulting application start time: 0x01d0297bd75304ee

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe

Faulting module path: C:\Windows\system32\igdrcl64.dll

      This topic has been closed for replies.
      Correct answer Peferling

      I don't use After Effects and Speed Grade so they're not installed.

      Media Encoder was not rolled back, maybe I'll try that.

      Currently I'm back to PP 8.0 again and it's working fine - apart from the fact that I can't access any projects that were created in 8.1...

      Maybe I'll try rolling ME back to 8.0 and then forward to 8.1, then rolling PP forward to 8.1 again

      What a fiasco.


      Yes, you need to roll back AME as well to avoid codec issues, etc.  When you roll back/update, check and make sure that your project and format file type associations are correct -especially when having more than one version of the software installed. 

      Adobe recently added the cuda dll to the 2014.2 install, (I assume to provide global support across the board).  You'll have to address specific settings in the Nvidia control for the application.

      5 replies

      A
      Arkkotangens
      Participant
      June 16, 2015

      Just tested new PP 2015 with cineform footage timeline.

      Problem is still here - few actions or clicks cause PP to crash

      N
      norman.leto
      Participating Frequently
      June 16, 2015

      yes it is still there.

      Someone posted info that "shared Plugins Cineform directory" is a source of trouble. And "doing something with it" it solves the problem.

      But it probably means that you have to remove old legacy cineform codec and use new, premiere pro native cineform codec. If so, you have to transcode every video encoded in old cineform into the "new" cineform.

      N
      norman.leto
      Participating Frequently
      June 16, 2015

      Okay - Arkkotangens  and Nick

      Try to move Cineform folder from Program files/Adobe/Common/7.0/Mediacore. Just move it to different location.

      And now try it.

      I did it and it solved problem. I am just testing what I broke by this move.

      It's not my research - it's from this subject: Premiere crashes when minimized

      Hope it works without side effects and solves the GPU/cineform problem forever.

      martimuswan
      martimuswan
      Participant
      March 29, 2015

      Yep. After installing 2014.2 and having issues IMMEDIATELY I can add to the pool of bad vibes here for the .2 update.

      Running an AMDFX9590, Sabretooth 990FX R2.0 Mobo with a gtx 960 GPU and 16gb of Corasair Vengeance RAM.

      After reinstalling Windows 7 after a rebuild, when on to install al my CC apps and installed the 2014.2 update and that essentially killed Premiere for me. Couldn't even go for about 2 or 2 minutes without it crashing and closing down. Tearing my hair out thinking I must have got something wrong with my OS install or something along those lines.

      Reverted to 2014.1 and seems to work perfectly again. Been running heavy editing and rendering tests and so far I've gone about 2 hours with it being rock solid stable.

      Nightmare. But at least all is good with 2014.1!!

      Peferling
      Peferling
      Inspiring
      January 6, 2015

      igdrcl64.dll is the intel graphcis accelerator.  You might have an issue with OpenCL.  What happens if you switch MPE to Software mode?

      N
      Nick FawbertAuthor
      Inspiring
      January 6, 2015

      MPE being Mercury Playback Engine - sorry I'm not a power user.

      I guess I turn that off in preferences, or do I need to start a new project?

      incidentally, I uninstalled 8.2 and reinstalled 8.0, but when I upgraded that to 8.1 it started repeat crashing again. (I had no problems with 8.1 before the 8.2 upgrade, but now neither seem to work.

      I will roll back again to 8.0 to tomorrow after I have regained my temper and good humour.

      Peferling
      Peferling
      Inspiring
      January 6, 2015

      Goto file, project settings, general.  See if MPE is running in CUDA or OpenCL, and if so, switch it to Software.

      A
      Arkkotangens
      Participant
      January 6, 2015

      Same. I get crash in particular often while working with Cineform footage transcoded from AE, just a few actions or clicks.

      H.264 timeline works well.

      *Btw, 2014.2 update description says about "Cineform Export improvements". Could it be related?

      APPCRASH

      Adobe Premiere Pro.exe

      8.2.0.65

      time stamp: 5486db4a

      Faulting module name: ntdll.dll

      A
      ArnarV
      Participant
      January 6, 2015

      Hey Nick,

      I had exactly the same problem. Crashes after 1-2 minutes of random activities.

      I ended up going down to 2014.0 and then upgrading to 2014.1. Everything is working perfectly now.

      If you are interested to do the same you can go here to get 2014.0: Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools

      And then here for the upgrades: All Adobe CC 2014 Updates: The Direct Download Links for Windows | ProDesignTools

      Make sure you read the instructions carefully. The 2014.0 link does not work unless you follow the steps.

      Here are my specs and error.

      Win8.1,  2x Gforce Titan Black, Intel i7-4960X @ 3.60GHz, 64GB

      Faulting application name: Adobe Premiere Pro.exe, version: 8.2.0.65, time stamp: 0x5486db4a

      Faulting module name: ntdll.dll, version: 6.3.9600.17476, time stamp: 0x54516b13

      Exception code: 0xc0000005

      Fault offset: 0x0000000000037049

      Faulting process id: 0xc54

      Faulting application start time: 0x01d028ef6b52f9d8

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC 2014\Adobe Premiere Pro.exe

      Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

      Report Id: bd89d792-94e2-11e4-828a-54271e6b4262

      Faulting package full name:

      Faulting package-relative application ID:

      O
      over70
      Participant
      January 7, 2015

      Thank you this seems to be working after following your download instructions.

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